Remote-First Director, Service Delivery: Client Leadership & Growth

Embedded Shishya; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Remote-friendly environment

Comprehensive health benefits

Retirement savings plans

Professional development

Competitive compensation

Flexible work culture

Job summary

bswift, a leading benefits administration company, seeks a Director, Service Delivery to own a client book of business worth $5M–$8M+ ARR and lead a team delivering exceptional service experiences. This role balances strategic client leadership with operational excellence and people management.

You will collaborate with cross-functional partners to ensure high-quality outcomes, drive renewals, and enable growth while upholding bswift's values and culture across the organization.

Qualifications

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
• 8-12+ years of experience in benefits administration and/or benefits implementation within a benefits administration or HR technology environment.
• 8+ years of direct client relationship management experience in benefits administration.
• 5+ years of people management experience, including direct leadership, coaching, and development of teams.
• Significant health & welfare client relationship management experience, including consulting clients on new benefit strategies.
• Proven experience leading and owning client renewals.
• Leadership style that reflects bswift's core values.

Responsibilities

• Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
• Directly manage client relationships, ensuring delivery quality, timeliness, and overall client satisfaction.
• Own client project plans, governance structures, and stewardship activities.
• Organize and lead regular client meetings to ensure excellent customer service and alignment on goals.
• Maintain contractual compliance and manage client financials, including renewals and revenue stewardship.
• Stay current on bswift products, services, and enhancements to effectively advise clients.
• Directly manage, coach, and develop a team of service delivery professionals.
• Hire, develop, and retain team members who reflect bswift's core values.
• Provide ongoing performance feedback, people management, and career development coaching.
• Deliver day-to-day guidance and support to the service delivery team.

Skills

Leadership

Client relationships

Communication

Strategic thinking

People management

Travel up to 10%

Education

Bachelor’s degree

Equivalent experience

Job description

bswift, a leading benefits administration company, seeks a Director, Service Delivery to own a client book of business worth $5M–$8M+ ARR and lead a team delivering exceptional service experiences. This role balances strategic client leadership with operational excellence and people management.

You will collaborate with cross-functional partners to ensure high-quality outcomes, drive renewals, and enable growth while upholding bswift's values and culture across the organization.