Service Center General Manager

Enviri Corporation; Hanceville (AL); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

Disability insurance

401k with matching

Paid time off

Wellness program

Job summary

Clean Earth in the United States seeks a Service Center General Manager to lead operations in Hanceville. You will drive performance, optimize workflows, and ensure outstanding customer service through strong team leadership and accountability.

The ideal candidate has proven management experience, strategic thinking, and a commitment to continuous improvement. You will monitor KPIs, manage budgets, and collaborate with senior leaders to align operations with company goals.

Qualifications

• 5years of progressive experience in service center management, operations management, or a related field.
• 3years of direct supervisory or management experience leading teams of varying sizes.
• Proven budget management, financial analysis, and cost control experience.
• Strong knowledge of performance metrics, KPI tracking, and data-driven decision-making.
• Ability to implement process improvements and operational efficiency initiatives.

Responsibilities

• Lead, mentor, and develop a diverse team of service center professionals, fostering accountability and collaboration.
• Establish and monitor KPIs to ensure service quality, efficiency, and customer satisfaction targets.
• Manage operational budgets, control costs, and optimize resource allocation to maximize profitability.
• Implement process improvements and best practices to enhance efficiency and reduce turnaround times.
• Oversee scheduling, staffing levels, and workforce management for adequate coverage.
• Conduct regular performance reviews and provide constructive feedback for career development.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Analyze performance metrics and generate reports to identify trends and corrective actions.
• Maintain strong communication with senior leadership and provide updates on status and initiatives.

Skills

Team leadership

Budget management

KPI tracking

Process improvement

Staff scheduling

Communication

Lean/Six Sigma

Job description

• Compensation: USD 100000 - USD 110000 - yearly

Company Description

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America

Job Description

We are seeking an experienced and results-driven Service Center General Manager to lead our operations in Hanceville, United States. In this pivotal leadership role, you will oversee all aspects of our service center, driving operational excellence, maximizing team performance, and ensuring exceptional customer satisfaction. The ideal candidate will demonstrate strong management capabilities, strategic thinking, and a commitment to continuous improvement.

• Lead, mentor, and develop a diverse team of service center professionals, fostering a culture of accountability, collaboration, and continuous learning
• Establish and monitor key performance indicators (KPIs) to ensure service quality, efficiency, and customer satisfaction targets are consistently met
• Manage operational budgets, control costs, and optimize resource allocation to maximize profitability while maintaining service standards
• Implement process improvements and operational best practices to enhance efficiency, reduce turnaround times, and streamline workflows
• Oversee scheduling, staffing levels, and workforce management to ensure adequate coverage and optimal team utilization
• Conduct regular performance reviews, provide constructive feedback, and develop career advancement opportunities for team members
• Ensure compliance with company policies, industry regulations, and quality assurance standards
• Analyze performance metrics and generate reports to identify trends, opportunities, and areas requiring corrective action
• Maintain strong communication with senior leadership, providing regular updates on operational status and strategic initiatives
• Foster a customer-centric environment by implementing service excellence standards and addressing escalated customer concerns
• Recruit, onboard, and retain top talent to build a high-performing service center team

Qualifications

• 5years of progressive experience in service center management, operations management, or a related field
• 3years of direct supervisory or management experience leading teams of varying sizes
• Proven expertise in budget management, financial analysis, and cost control
• Strong knowledge of performance metrics, KPI tracking, and data-driven decision-making
• Demonstrated ability to implement process improvements and operational efficiency initiatives
• Excellent leadership, motivational, and interpersonal skills with the ability to inspire and develop team members
• Strong organizational and time management skills with the ability to prioritize multiple initiatives
• Proficiency in service center management software and standard business applications
• Experience with quality assurance programs and customer service excellence standards
• Knowledge of workforce scheduling and labor management practices
• Problem-solving abilities and sound judgment in making strategic decisions
• Excellent written and verbal communication skills
• Preferred: Experience with Lean, Six Sigma, or other continuous improvement methodologies
• Preferred: Background in customer service or call center operations

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free [phone] and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.This line is dedicated to disability applications only. No other inquiries will receive a response.

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