Senior Service Center Operations Lead

XPO; Bridgeport (CT); On-site; USD 110,000 - 137,000; Full time

Benefits offered by this job

Full health insurance day one

Life and disability insurance

15 days PTO in first year

Company 401(k) with match

Stock purchase plan

Job summary

XPO is seeking a Senior Service Center Manager in Bridgeport, CT. This role leads service center staff, manages payroll and coaching, and drives P&L and KPI attainment to ensure service and cost goals are met.

You will collaborate with Sales to drive revenue, engage top accounts, and implement cost-saving and efficiency initiatives while maintaining strict safety and regulatory compliance across the operation.

Qualifications

• 5 years of supervisory experience.
• Thorough knowledge of LTL industry, DOT, FMCSA, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies.
• Experience with Microsoft Office.
• Available to work shifts, including days, evenings, nights, weekends and travel as needed.

Responsibilities

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and coaching, discipline, training, and development of staff.
• Own and achieve P&L goals for the service center; attain KPIs.
• Lead supervisory team to plan daily and long-term labor goals to meet budget, service and quality targets.
• Provide regular information to all employees about productivity and policies.
• Conduct regular team meetings to review productivity, safety, and service performance; communicate updates.
• Research and implement opportunities to cut costs and improve efficiencies.
• Support sales-driven growth by ensuring operations meet customer needs and improving yield and profitability.
• Partner with Sales to drive revenue growth and manage key accounts; assist in onboarding new business.
• Develop relationships with top local revenue-driving customer accounts.
• Promote safe, clean facilities and equipment; enforce safety policies and DOT/OSHA regulations.
• Ensure proper documentation and compliance for hazardous material shipments.
• Comply with laws and company policies; lead Self-Assessment for process adherence.

Skills

Supervisory experience

LTL industry knowledge

DOT/FMCSA knowledge

OSHA standards

Hazardous materials regulations

NMFC & Tariff rules

Microsoft Office

Travel flexibility

Education

Bachelor's degree

Job description

XPO is seeking a Senior Service Center Manager in Bridgeport, CT. This role leads service center staff, manages payroll and coaching, and drives P&L and KPI attainment to ensure service and cost goals are met.

You will collaborate with Sales to drive revenue, engage top accounts, and implement cost-saving and efficiency initiatives while maintaining strict safety and regulatory compliance across the operation.