Senior Service Architect — Customer Solutions Lead

NCR VOYIX; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

NCR Voyix is seeking a Senior Service Architect in Atlanta, GA to lead the design, costing, and approval of service solutions that align with customer needs and business strategy. You will coordinate across sales, operations, legal, procurement, and technical teams to win opportunities.

The role emphasizes strong financial acumen, contract awareness, and cross-functional governance to deliver value while protecting NCR Voyix interests. This is a full-time, on-site position based in Atlanta.

Qualifications

Responsibilities

• Understand customer business requirements and sales strategy.
• Design service solutions that deliver customer value and address business challenges.
• Engage subject matter experts including Offer Management, TSC, Legal, Procurement, and Operations.
• Lead solution development and requirements definition activities.
• Develop and maintain solution documentation, including requirements traceability.
• Build financially sound and profitable service solutions.
• Challenge assumptions and costs to ensure operationally deliverable solutions.
• Obtain operational cost and delivery approvals.
• Participate in customer negotiations and contract reviews.
• Ensure NCR Voyix contractual, financial, and delivery interests are protected.

Skills

Service portfolio knowledge

Customer requirements analysis

Cross-functional leadership

Financial and P&L understanding

Customer negotiation skills

Contractual awareness

Operational engagement and solution治理

Job description

NCR Voyix is seeking a Senior Service Architect in Atlanta, GA to lead the design, costing, and approval of service solutions that align with customer needs and business strategy. You will coordinate across sales, operations, legal, procurement, and technical teams to win opportunities.

The role emphasizes strong financial acumen, contract awareness, and cross-functional governance to deliver value while protecting NCR Voyix interests. This is a full-time, on-site position based in Atlanta.