Experienced Service Advisor

Red Rock Ford, Inc; Bismarck (ND); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discount

Job summary

Nelson Auto in Williston, ND is seeking an Experienced Service Advisor to join our service team. The role connects customers with technicians, guiding service needs, coordinating repairs, and ensuring smooth shop flow with a strong emphasis on customer care.

This position offers growth opportunities within a family-owned dealership and requires prior dealership experience, solid communication, and a willingness to learn automotive systems. Competitive pay and benefits are provided.

Qualifications

• Previous Service Advisor, automotive technician, or customer service experience required.
• Previous dealership experience required.
• Basic understanding of automotive systems or willingness to learn.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers and listen carefully to vehicle concerns and service needs.
• Schedule service appointments and manage daily shop workflow.
• Communicate repair recommendations, timelines, and costs clearly to customers.
• Serve as the liaison between technicians and customers.
• Monitor repair progress to ensure efficient turnaround times.
• Review completed work with customers and explain services performed.
• Collaborate with service and dealership leadership to maintain smooth operations.
• Deliver an exceptional customer experience from check-in through vehicle pickup.
• Reliably commute daily to Williston, ND.

Skills

Communication skills

Multitasking

Team-oriented

Customer service

Tools

Dealership software

Job description

Nelson Auto, a family-owned dealership serving North Dakota communities, is looking for a customer-focused ExperiencedService Advisor to join our service team at our Williston, ND dealership.

The Service Advisor plays a vital role in dealership operations by acting as the primary connection between customers and technicians. In this fast-paced, people-focused position, you will help customers understand their vehicle service needs, coordinate repair schedules, and ensure work moves efficiently through the shop.

This role offers strong career growth opportunities — many of our Service Managers began their careers as Service Advisors.

Key Responsibilities

• Greet customers and listen carefully to vehicle concerns and service needs
• Schedule service appointments and manage daily shop workflow
• Communicate repair recommendations, timelines, and costs clearly to customers
• Serve as the liaison between technicians and customers
• Monitor repair progress to ensure efficient turnaround times
• Review completed work with customers and explain services performed
• Collaborate with service and dealership leadership to maintain smooth operations
• Deliver an exceptional customer experience from check-in through vehicle pickup
• Reliably commute daily to Williston, ND

Qualifications

• Previous Service Advisor, automotive technician, or customer service experience required
• Previous dealership experiencerequired
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic understanding of automotive systems or willingness to learn
• Professional, team-oriented attitude
• Computer proficiency and ability to learn dealership software systems
• Valid driver’s license and acceptable driving record

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Compensation: $60,000 - $90,000 per year

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.