Senior Service Advisor — Customer-First, Performance Pay

Heiser Automotive Group; West Bend (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holidays

Ongoing training

Employee discounts

Career advancement

Modern facilities

Supportive team

Job summary

Heiser Automotive Group is seeking an Experienced Service Advisor to join our award-winning service team in West Bend, WI. The role focuses on delivering a professional, transparent guest experience from check-in to vehicle delivery, while coordinating with technicians to ensure timely repairs and clear communication of recommendations.

The ideal candidate has prior experience as a Service Advisor, strong knowledge of automotive maintenance, excellent communication skills, and the ability to

Qualifications

• Previous experience as an Automotive Service Advisor is required.
• Strong knowledge of automotive maintenance and repair services.
• Excellent customer service, communication, and interpersonal skills.
• Ability to multitask in a fast‑paced dealership environment.
• Strong organizational and computer skills.
• Experience with dealership management systems is preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Prepare repair orders and communicate recommendations clearly.
• Coordinate with technicians to ensure timely and accurate vehicle repairs.
• Provide customers with updates on repair status and estimated completion times.
• Explain repair recommendations, maintenance needs, and associated costs.
• Schedule service appointments and manage workflow efficiently.
• Review completed repairs with customers and ensure complete satisfaction.
• Maintain strong customer relationships to encourage repeat business.
• Meet or exceed customer satisfaction and sales performance goals.

Skills

Automotive service advisor experience

Customer service

Communication

Multitasking

Organization

Dealership management systems

Valid driver's license

Job description

Heiser Automotive Group is seeking an Experienced Service Advisor to join our award-winning service team in West Bend, WI. The role focuses on delivering a professional, transparent guest experience from check-in to vehicle delivery, while coordinating with technicians to ensure timely repairs and clear communication of recommendations.

The ideal candidate has prior experience as a Service Advisor, strong knowledge of automotive maintenance, excellent communication skills, and the ability to