Senior Service Advisor | $100K+ Potential | 3+ Years Required - 2522

Promotive; Reno (NV); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Uniforms provided

Job summary

Promotive in Reno, NV is seeking a Senior Automotive Service Advisor to join a growing independent shop. The role offers a Monday–Friday schedule with an earnings potential of $55,000–$100,000 annually and benefits including medical, dental, and vision coverage, PTO, paid holidays, and uniforms.

Responsibilities include managing customer intake, presenting repair recommendations, owning the sales process, and overseeing 35–40 daily vehicles. Tekmetric experience is preferred.

Qualifications

• 3–5 years of relevant experience required.
• Strong sales skills and a genuine interest in selling repairs and maintenance.
• Fluent English–Spanish communication highly preferred.
• Knowledge of automotive repair and maintenance is preferred.
• Familiarity with luxury and European brands (Audi, BMW, Lexus, Mercedes) is a plus.

Responsibilities

• Manage customer intake and write-ups with accurate concerns and service needs.
• Create and present repair estimates and maintenance recommendations with confidence.
• Own the sales process and deliver a professional customer-focused experience.
• Own repair orders from intake to completion with follow-up and final communication.
• Handle ~35–40 vehicles per day with organized follow-through.
• Communicate with customers via phone, text, and email during repairs.
• Use Tekmetric for shop management, CRM, and digital inspections.
• Aim to meet sales and ARO targets while addressing concerns.

Skills

Years of experience

Sales skills

Bilingual English/Spanish

automotive knowledge

Customer service

Tools

Tekmetric

Job description

Senior Automotive Service Advisor | $55K-$100K Earning Potential | Mon-Fri

Location: Reno, NV
Schedule: Monday-Friday
Earning Potential: $55,000-$100,000 annually

About the Shop

A growing, family-owned independent automotive repair shop is seeking a Senior Automotive Service Advisor in Reno, NV, with on-target annual earning potential of $55,000-$100,000. This opportunity offers a Monday-Friday schedule, medical, dental and vision insurance, PTO, paid holidays, and provided uniforms. The shop is looking for an experienced advisor with strong sales skills who enjoys the art of selling, building customer trust, and taking ownership of a busy repair order workload.

Key Responsibilities

• Manage customer intake and vehicle write-ups while accurately documenting customer concerns and service needs.

• Create and confidently present repair estimates and maintenance recommendations, using strong sales skills to help customers understand the value of recommended services.

• Take ownership of the sales process while building trust and maintaining a professional, customer-focused experience.

• Own assigned repair orders from initial intake through completion, including follow-up, authorization, status updates, and final customer communication.

• Manage approximately 35-40 vehicles per day while staying organized and maintaining consistent follow-through.

• Communicate with customers throughout the repair process by phone, text, and email, including both inbound and outbound communication.

• Use Tekmetric for shop management, customer relationship management, and digital vehicle inspection workflows.

• Work toward established sales and Average Repair Order (ARO) expectations while confidently presenting appropriate repair and maintenance recommendations and addressing customer concerns.

Qualifications

• 3-5 years of relevant experience required.

• Strong sales skills and a genuine interest in the art of selling, including confidently presenting repair and maintenance recommendations.

• Fluent English-Spanish communication is highly preferred.

• Previous automotive experience is preferred but not required; dealership, independent repair shop, or a combination of both backgrounds will be considered.

• Knowledge of automotive repair and maintenance is highly preferred.

• Familiarity with luxury and European vehicle brands, particularly Audi, BMW, Lexus, and Mercedes-Benz.

• Strong customer communication, organization, follow-through, and sales skills, with the ability to take ownership of customer service and repair order responsibilities.

Compensation & Benefits

• On-target annual earning potential: $55,000-$100,000.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• Paid holidays.

• Uniforms provided.

Why Work Here

This growing, family-owned independent automotive repair shop is focused on providing a dealership-level alternative with family-company values. The team works in a professional, organized environment built around integrity, trust, accountability, and employee development.

The shop provides established systems, processes, and technology to support an experienced advisor. Team members also benefit from paid training opportunities, regular shop-provided lunches, team outings throughout the year, and a Monday-Friday schedule.

This is an opportunity for an experienced Service Advisor who genuinely enjoys sales and takes pride in the art of selling. The right advisor will enjoy identifying customer needs, confidently presenting recommendations, building long-term customer trust, and taking ownership of both the sales process and overall customer experience.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.