Senior Service Account Manager — Remote Enterprise Leader

Jobgether; Stati Uniti; Remoto; USD 97.000 - 207.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work within the United States

Flexible time off

Wellness resources

Professional growth

Inclusive workplace

Accessibility support

Team events

Descrizione del lavoro

Jobgether seeks a Senior Service Account Manager in the United States to lead strategic service delivery and customer success for major enterprise accounts in a remote, technology-driven environment.

You will act as a trusted advisor to executive stakeholders, coordinating with engineering and product teams to deliver post-sales value, manage critical migrations, and reduce risk while driving growth opportunities and retention.

Competenze

• 6+ years of enterprise customer-facing experience.
• Experience with technology or data storage industries.
• Ability to translate customer needs into product requirements.
• Strong executive stakeholder management and communication.
• Proven project leadership across cross-functional teams.
• Mentor colleagues and share best practices.

Mansioni

• Own end-to-end service delivery for large enterprise accounts.
• Direct complex implementations and migrations with risk assessments.
• Coordinate high-severity incidents and escalations with rapid-response teams.
• Lead executive reviews and align roadmaps with business objectives.
• Build trusted executive relationships and translate requirements.
• Mentor junior Service Account Managers and document best practices.
• Drive cross-functional projects across multiple teams.

Conoscenze

Enterprise account management

Customer success

Stakeholder management

Strategic thinking

Leadership

Descrizione del lavoro

Jobgether seeks a Senior Service Account Manager in the United States to lead strategic service delivery and customer success for major enterprise accounts in a remote, technology-driven environment.

You will act as a trusted advisor to executive stakeholders, coordinating with engineering and product teams to deliver post-sales value, manage critical migrations, and reduce risk while driving growth opportunities and retention.