Senior Server Field Technician - On-Site Datacenter Expert

Supermicro; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Supermicro is looking for a Sr. Service Technician to perform fieldwork at customer sites resolving server issues. This role is crucial for post-sales support and demands strong technical skills and interpersonal abilities.

The ideal candidate should have a minimum of 5 years of experience with hardware troubleshooting and possess a background in using Supermicro and other server products. Flexibility is essential as the role may require weekend availability.

Qualifications

• Minimum of 5 years of experience debugging, troubleshooting, or repairing hardware.
• Hands-on experience with servers (Supermicro, EMC, DELL, HP) is a plus.
• Can travel 15 days per year.

Responsibilities

• Provide on-premise field repair at customer facility.
• Answer inquiries by providing desired information.
• Drive customer satisfaction through service excellence.
• Attend and complete all required training and certification exams.

Skills

Debugging

Troubleshooting

Customer communication

Conflict resolution

Linux

Networking

Education

High school or Associate's degree

Bachelor's degree in engineering

Tools

Supermicro hardware

Networking equipment

Forklift

Pallet jack

Job description

Supermicro is looking for a Sr. Service Technician to perform fieldwork at customer sites resolving server issues. This role is crucial for post-sales support and demands strong technical skills and interpersonal abilities.

The ideal candidate should have a minimum of 5 years of experience with hardware troubleshooting and possess a background in using Supermicro and other server products. Flexibility is essential as the role may require weekend availability.