Senior Security Technical Advisory Lead

Expel; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Expel is seeking a technically adept Technical Advisor to ensure customers realize maximum value from Expel's service, driving platform adoption and deeper integrations across their security ecosystem.

You will partner with Customer Success Managers to deliver the technical depth needed for retention and growth, coordinate incident responses, and guide customers on optimizing their security operations.

Responsibilities

• Drive platform adoption and technical health metrics for assigned accounts
• Build deep technical relationships with security practitioners, architects, and technical leaders
• Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration
• Provide technical content and support for CSM-led quarterly business reviews
• Handle complex troubleshooting and integration challenges, partnering with TSEs, Detection Response, Engineering, and Product teams as needed
• Own technical incident response coordination with customers, managing technical aspects of security incidents while CSMs handle executive communication
• Identify technical expansion opportunities (new integrations, additional coverage)
• Provide coaching and mentorship to less experienced TAMs and CSMs on technical matters

Job description

Expel is seeking a technically adept Technical Advisor to ensure customers realize maximum value from Expel's service, driving platform adoption and deeper integrations across their security ecosystem.

You will partner with Customer Success Managers to deliver the technical depth needed for retention and growth, coordinate incident responses, and guide customers on optimizing their security operations.