Senior Technical Account Manager

Expel; United States; A distancia; USD 140.000 - 180.000; Jornada completa

Descripción de la vacante

Expel is seeking a technically adept Technical Advisor to ensure customers realize maximum value from Expel's service, driving platform adoption and deeper integrations across their security ecosystem.

You will partner with Customer Success Managers to deliver the technical depth needed for retention and growth, coordinate incident responses, and guide customers on optimizing their security operations.

Responsabilidades

• Drive platform adoption and technical health metrics for assigned accounts
• Build deep technical relationships with security practitioners, architects, and technical leaders
• Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration
• Provide technical content and support for CSM-led quarterly business reviews
• Handle complex troubleshooting and integration challenges, partnering with TSEs, Detection Response, Engineering, and Product teams as needed
• Own technical incident response coordination with customers, managing technical aspects of security incidents while CSMs handle executive communication
• Identify technical expansion opportunities (new integrations, additional coverage)
• Provide coaching and mentorship to less experienced TAMs and CSMs on technical matters

Descripción del empleo

You're responsible for ensuring assigned accounts realize maximum technical value from Expel's service, enabling their retention and growth through deep technical consultation, service integration, and hands‑on problem solving. You accomplish this by building strong relationships with security practitioners and technical leaders, driving platform adoption and deeper integrations into their security ecosystem, and ensuring customers get the most from their investment in Expel.

You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver the technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When complex integrations or troubleshooting challenges arise, you're the expert who makes it work. When customers need guidance on optimizing their security operations, you're their trusted technical advisor.

Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with strategic and enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support.

What Expel can do for you

• Extend your network of security leaders across a wide variety of industries
• Plug you in to customer missions that matter: keeping people safe and saving lives
• Deepen your expertise in the security market, and in particular security operations
• Set you up to flex your consultative risk management and security strategy muscles
• Provide access to, hands down, the best security operations platform on the market
• Help you continue to gain experience with security technologies and methodologies

What you can do for Expel

• Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities
• Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions
• Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration
• Provide technical content and support for CSM-led quarterly business reviews
• Handle complex troubleshooting and integration challenges, partnering with TSEs, Detection Response, Engineering, and Product teams as needed
• Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication
• Identify technical expansion opportunities (new integrations, additional coverage)
• Provide coaching and mentorship to less experienced TAMs and CSMs on technical matters