Senior Security Systems Technician — Intrusion, CCTV & Fire Alarm

Johnson Controls; Westbrook (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Johnson Controls is seeking a Security Technician to troubleshoot and service intrusion, IP CCTV, access control, and fire alarm systems across multiple manufacturers. You will identify customer needs, provide next steps, and deliver written or digital reports to ensure full functionality and efficient operation of the customer’s facilities.

The role emphasizes customer service, on-site diagnostics, and coordination with authorities as needed, with an hourly compensation range and a

Qualifications

• 5 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Job description

Johnson Controls is seeking a Security Technician to troubleshoot and service intrusion, IP CCTV, access control, and fire alarm systems across multiple manufacturers. You will identify customer needs, provide next steps, and deliver written or digital reports to ensure full functionality and efficient operation of the customer’s facilities.

The role emphasizes customer service, on-site diagnostics, and coordination with authorities as needed, with an hourly compensation range and a