Senior Security Solutions Architect — Customer Success

Expel; United States; Hybrid; USD 122,000 - 178,000; Full time

Benefits offered by this job

Unlimited PTO

Work location flexibility

Parental leave (up to 24 weeks)

Job summary

Expel is seeking a Senior Security Solutions Engineer to serve as the technical brain trust for the Customer Success team, ensuring CS, TAMs, and support engineers have fast, accurate answers for complex security questions.

You will investigate thorny issues, document solutions for reusability, mentor teammates, and collaborate with Security, Detection & Response, and Engineering to translate knowledge into scalable processes.

Qualifications

• 7+ years in security, with at least 3+ in a technical, customer-facing role.
• Depth across 3+ security product spaces (EDR, NDR, SIEM, cloud).
• Strong communication skills to briefing executives and practitioners alike.

Responsibilities

• Be the escalation point for ad-hoc technical questions from CS, TAMs, and TSEs.
• Join customer calls for deep technical discussions when needed.
• Create, review, and refine knowledge content for faster future responses.
• Collaborate with Security, Detection & Response, and Engineering to operationalize knowledge.

Skills

Root-cause analysis

Troubleshooting

Security product knowledge

Customer communication

ATT&CK framework

Education

Bachelor's degree

Security certifications

Job description

Expel is seeking a Senior Security Solutions Engineer to serve as the technical brain trust for the Customer Success team, ensuring CS, TAMs, and support engineers have fast, accurate answers for complex security questions.

You will investigate thorny issues, document solutions for reusability, mentor teammates, and collaborate with Security, Detection & Response, and Engineering to translate knowledge into scalable processes.