Senior Security Operator: Access Control & Response

Spacex; Bastrop (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

SpaceX is seeking a Security Operator to serve as the first point of contact for employees, customers, vendors, and guests, while ensuring the safety and security of SpaceX facilities and operations. The role involves coordinating with SPOC, monitoring surveillance, and enforcing access protocols across multiple campuses.

The ideal candidate has a high school diploma with 5+ years in security or customer service, excellent communication, and the ability to work various shifts.

Qualifications

• High school diploma or equivalency certificate.
• 5+ years of experience working in a customer service or facility security position.
• Bachelor’s degree.
• Ability to navigate complex support needs, and build solid relationships with internal stakeholders.
• Strong customer service and relationship/team-building skills.
• Active First Aid/CPR/AED certifications.
• Exceptional communication skills both oral and written.
• Impeccable character and integrity.
• Prior military, law enforcement, or security-related experience.
• Ability to de-escalate disputes and/or conflict(s).
• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Responsible for tracking special events and visits.
• Provide high quality customer service to employees, contractors, and visitors.
• Interface with high-level internal and external stakeholders.
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities.
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to: Initiate timely and effective notifications and response measures for incidents or emergencies; Assist emergency response personnel dispatched to a SpaceX site; Monitor site surveillance camera system; Prepare clear and concise written incident reports; Report maintenance, facility, and technology issues and alarms.
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, facilities, human resources, and employee health & safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations.
• Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed.
• Oversee the implementation of multiple projects without direct supervision.

Skills

Customer service

Security operations

Interpersonal communication

De-escalation

MS Office

Education

High school diploma or equivalent

Bachelor’s degree

Tools

MS Windows

Security systems

Surveillance systems

Job description

SpaceX is seeking a Security Operator to serve as the first point of contact for employees, customers, vendors, and guests, while ensuring the safety and security of SpaceX facilities and operations. The role involves coordinating with SPOC, monitoring surveillance, and enforcing access protocols across multiple campuses.

The ideal candidate has a high school diploma with 5+ years in security or customer service, excellent communication, and the ability to work various shifts.