Senior Security Operations Lead, National Accounts

Inter-Con Security Systems, Inc.; Caledonia (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

Inter-Con Security Systems, Inc. in Caledonia, MI seeks a Senior Security Supervisor to manage daily operations for a national account and support the National Account Manager across the account.

You will lead site operations, workforce development, training, compliance, and performance management, ensuring consistency and coverage. The role requires experience with MS Office, scheduling platforms, and project management, plus strong leadership, customer focus, and the ability to work in a

Qualifications

• Technologically savvy with MS Office Suite.
• Experience leading teams in complex problem solving.
• Customer service orientation required.
• Ability to interact in a corporate environment and communicate with all levels of management.
• Flexible and able to meet deadlines in a high tempo environment.
• Excellent time-management and organizational skills.

Responsibilities

• Perform all duties and responsibilities currently assigned to the Site Supervisor.
• Assist the National Account Manager with daily account operations and administrative requirements.
• Serve as an additional operational point of contact for site supervisors and account leadership.
• Assist with developing, implementing, and maintaining account-wide training programs, including OJT, refreshers training, tabletop exercises, scenario based training, and remedial training.
• Conduct periodic reviews of officer and supervisor performance and identify training development needs.
• Assist with recruiting, interviewing, onboarding, and retention initiatives.
• Review staffing levels, scheduling, overtime, attendance, open posts, and other operational concerns.
• Conduct operations/site assessments and ensure compliance with post orders, contract requirements, company policies and client expectations.
• Review incident reports, DARs, training records, inspections, and other operational documentation for accuracy and compliance.
• Support preparation for client meetings, operational reviews, audits, and quarterly business reviews.
• Promote consistent operating standards across all locations assigned to the account.
• Assume additional account-level operational responsibilities as delegated by the National Account Manager.

Skills

MS Office

Scheduling platforms

Project management

Team leadership

Customer service

Corporate communication

Time management

Education

Bachelor's degree preferred

Honorable military discharge preferred

Tools

MS Office Suite

Scheduling platforms

Job description

Inter-Con Security Systems, Inc. in Caledonia, MI seeks a Senior Security Supervisor to manage daily operations for a national account and support the National Account Manager across the account.

You will lead site operations, workforce development, training, compliance, and performance management, ensuring consistency and coverage. The role requires experience with MS Office, scheduling platforms, and project management, plus strong leadership, customer focus, and the ability to work in a