Senior Security Networking Support Engineer

Fortinet; Santa Clara (CA); On-site; USD 87,000 - 107,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

11 Paid Holidays

Vacation Time

Sick Time

Job summary

Fortinet is seeking a Technical Support Engineer in Santa Clara, California. This role involves providing technical support on security devices and cloud deployments, debugging networking issues, and utilizing engineering knowledge. Candidates must have a Bachelor's or Master's in Engineering, possess strong knowledge of network protocols and security devices, and demonstrate excellent communication skills. The salary range is $87,000-$107,000 with additional benefits including health insurance and a comprehensive leave program.

Qualifications

• Must possess knowledge of network protocols and technologies, including TCP/IP and HTTP.
• Experience with networking issues related to device misconfigurations and connectivity.
• Proficient in English (spoken and written) and customer-oriented.

Responsibilities

• Provide technical support to customers on security devices.
• Perform analysis and recommend changes based on customer network information.
• Run remote sessions with customers to troubleshoot issues.

Skills

Technical Support

Networking Knowledge (L2, L3, L4, L7)

Debugging and Troubleshooting

Network Protocols (TCP/IP, UDP)

Internet Security

Education

Bachelor's or Master's Degree in Engineering

Tools

Firewall

IPS

Mail Security Gateways

Job description

Fortinet is seeking a Technical Support Engineer in Santa Clara, California. This role involves providing technical support on security devices and cloud deployments, debugging networking issues, and utilizing engineering knowledge. Candidates must have a Bachelor's or Master's in Engineering, possess strong knowledge of network protocols and security devices, and demonstrate excellent communication skills. The salary range is $87,000-$107,000 with additional benefits including health insurance and a comprehensive leave program.