Networking & Security Tech Support Engineer

Zoomcar; Sunnyvale (CA); On-site; USD 88,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid holidays and vacation time

Comprehensive leave program

Job summary

Fortinet is looking for a Technical Support Engineer to join the Switching and Wireless Team. In this full-time role, you will provide technical support to customers, troubleshoot products, and recommend corrective actions. Strong networking knowledge is essential. We offer a competitive salary range of $88,000 - $107,000 and a variety of benefits.

Join a supportive work environment that values diversity and offers opportunities for professional growth.

Qualifications

• Experience in a technical support role in a networking/security company.
• Strong understanding of networking technologies.
• Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Provide direct technical support to customers.
• Troubleshoot wireless and switching products.
• Recommend corrective actions based on analysis.
• Manage customer communications and expectations.

Skills

Technical support experience

WiFi 802.11 knowledge

TCP/IP and routing protocols

Firewall and security product experience

Troubleshooting skills

Knowledge of Windows, MACOs, UNIX/Linux

Call center experience

English skills (written and verbal)

Education

Bachelor’s degree in Computer Science or related field

Job description

Fortinet is looking for a Technical Support Engineer to join the Switching and Wireless Team. In this full-time role, you will provide technical support to customers, troubleshoot products, and recommend corrective actions. Strong networking knowledge is essential. We offer a competitive salary range of $88,000 - $107,000 and a variety of benefits.

Join a supportive work environment that values diversity and offers opportunities for professional growth.