Senior Security Installation Success Coordinator

Interface Systems; United States; Remote; USD 58,000 - 61,000; Full time

Job summary

Interface Systems is seeking a Sr. Coordinator, Security Installation Success, to lead installation support for field engineers and customers.

You will ensure installations are completed accurately, on time, and per the scope of work, while documenting activity and guiding teams. The role requires strong technical knowledge in Access Control, CCTV/VMS, Intrusion and Fire Alarm systems, and Two-Way Audio, with experience in low-voltage installation and programming.

Qualifications

• Minimum three (3) years' experience as a Field Technician or Help Desk Agent responsible for installation and/or providing technical support to Field Technicians.
• Demonstrated expertise in installation, troubleshooting, and programming of Access Control systems, CCTV/VMS (IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions.
• Experience with low-voltage installations and support, including wiring, serial polling loops, inputs, and outputs.
• Excellent written and verbal communication abilities with colleagues and customers.

Responsibilities

• Serve as the main contact for Field Engineers when performing new installations.
• Create successful installations by delivering courteous, consistent, and error-free support.
• Deliver expert and efficient installation support via chat, phone, and email.
• Document deliverables and maintain clear records of daily activities and interactions.
• Coordinate with various teams to ensure installation milestones are met and customer expectations are fulfilled.

Skills

Field technician experience

Help desk experience

Installation troubleshooting

Communication skills

Time management

Tools

Microsoft Office

Job description

Interface Systems is seeking a Sr. Coordinator, Security Installation Success, to lead installation support for field engineers and customers.

You will ensure installations are completed accurately, on time, and per the scope of work, while documenting activity and guiding teams. The role requires strong technical knowledge in Access Control, CCTV/VMS, Intrusion and Fire Alarm systems, and Two-Way Audio, with experience in low-voltage installation and programming.