Senior Section Manager, Taxpayer Services Center

State of California; California; On-site; USD 120,000 - 143,000; Full time

Job summary

State of California seeks a Section Manager (Administrator III) in the Filing Services Bureau to lead the Taxpayer Services Center Section. You will oversee a large leadership team delivering external customer service, outreach to taxpayers, and contact center support across multiple channels.

The role involves guiding enterprise projects, implementing new technology solutions, and coordinating with legislative and governance activities. Office-based with potential remote elements per policy.

Qualifications

• Experience leading large teams in a contact center environment.
• Strong governance, planning, and program management skills.
• Ability to implement technology solutions and respond to policy changes.

Responsibilities

• Provide operational and strategic oversight for a large leadership team.
• Direct activities including external customer service via phones or correspondence.
• Lead outreach to taxpayers and tax professionals and support contact center functions.
• Represent the section in enterprise teams or projects for technology, legislation, and governance.

Skills

Contact center management

Leadership

Cross-functional collaboration

Project leadership

Public sector experience

Tools

Workplace Desktop Edition (WDE)

Qfiniti

CCPulse

Job description

State of California seeks a Section Manager (Administrator III) in the Filing Services Bureau to lead the Taxpayer Services Center Section. You will oversee a large leadership team delivering external customer service, outreach to taxpayers, and contact center support across multiple channels.

The role involves guiding enterprise projects, implementing new technology solutions, and coordinating with legislative and governance activities. Office-based with potential remote elements per policy.