Senior Scrum Master – Retail & E‑commerce (Hybrid)

Concord; Texas; Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

HSA employer contributions

FSA options

Job summary

Concord is seeking a seasoned Scrum Master to join as a full-time consultant supporting our retail vertical on large-scale initiatives. You will enable high-performing Agile delivery and guide cross-functional teams through web application development lifecycles in digital commerce environments.

You''ll partner with Product Owners, coach teams on Agile practices, manage dependencies, and monitor sprint metrics to drive on-time, quality outcomes across distributed teams.

Qualifications

• 7–10+ years as a Scrum Master or Agile Delivery Lead.
• Deep experience with eCommerce platforms and digital retail workflows.
• Experience supporting enterprise-wide programs or multi-team delivery environments.
• Strong understanding of Agile/Scrum and related frameworks; coaching at team and stakeholder level.
• Hands-on experience with Jira, Confluence, and Agile reporting dashboards.
• Certifications: CSM, PSM I/II, SAFe Scrum Master, PMI-ACP, or similar.
• Experience in consulting, enterprise transformation, or high-scale retail environments.
• Familiarity with Salesforce Commerce Cloud (SFCC) or composable commerce is a plus.

Responsibilities

• Serve as a dedicated Scrum Master for one or more Agile delivery teams driving enterprise-scale retail and eCommerce initiatives.
• Lead and facilitate all Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives.
• Partner with Product Owners to maintain a well-prioritized, data-driven backlog aligned with business outcomes.
• Support teams across ecommerce domains like conversion funnels, cart/checkout, order flows, inventory, loyalty, OMS, CMS, promotions, payments, search, and analytics.
• Identify, communicate, and remove blockers to ensure sprint delivery.
• Coach teams and partners on Agile best practices and enterprise ways of working.
• Drive transparency and alignment across product, engineering, QA, UX/UI, data, and retail teams.
• Monitor sprint metrics and translate insights into improvements.

Skills

Agile Delivery

Scrum Master

Stakeholder coaching

Agile metrics

Tools

Jira

Confluence

Job description

Concord is seeking a seasoned Scrum Master to join as a full-time consultant supporting our retail vertical on large-scale initiatives. You will enable high-performing Agile delivery and guide cross-functional teams through web application development lifecycles in digital commerce environments.

You''ll partner with Product Owners, coach teams on Agile practices, manage dependencies, and monitor sprint metrics to drive on-time, quality outcomes across distributed teams.