Senior Scrum Master - Retail/E-commerce (Temporary)

Concord; United States; Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

HSA employer contributions

FSA for healthcare and dependent care

Disability Insurance

Life and AD&D Insurance

Employee Assistance Program (EAP)

401(k) with employer match

Career growth opportunities

Team engagement activities

PTO & Holidays (8 holidays + 1 float)

Job summary

Concord is seeking a seasoned Scrum Master to join as a temporary consultant for our retail/eCommerce initiatives in the Dallas-Fort Worth area. Hybrid work arrangement with 2-3 on-site days supports enterprise-scale agile delivery and cross-functional collaboration.

You will drive Scrum ceremonies, partner with Product Owners, remove blockers, and coach teams on agile practices to ensure timely, high-quality customer-facing digital solutions.

Qualifications

• 7-10+ years as a Scrum Master or Agile Delivery Lead in retail or digital commerce.
• Deep experience with eCommerce platforms and digital retail workflows.
• Experience supporting enterprise-wide programs or multi-team delivery environments.
• Strong understanding of Agile/Scrum and related frameworks; able to coach at team and stakeholder level.
• Hands-on with Jira, Confluence, and Agile reporting dashboards.
• Certifications: CSM, PSM I/II, SAFe Scrum Master, PMI-ACP or similar.

Responsibilities

• Serve as a dedicated Scrum Master for one or more agile delivery teams in retail/eCommerce.
• Lead all Scrum ceremonies: daily standups, sprint planning, backlog refinement, reviews, and retrospectives.
• Partner with Product Owners to maintain a well-prioritized backlog aligned with outcomes.
• Support cross-domain eCommerce areas such as conversion, cart/checkout, inventory, promotions, and analytics.
• Identify and remove blockers to ensure predictable sprint delivery across distributed teams.
• Coach teams and partners on Agile practices and enterprise ways of working.
• Drive transparency across product, engineering, QA, UX/UI, data, and retail business teams.
• Monitor sprint metrics and translate insights into actionable improvements.
• Support dependency management, risk mitigation, and cross-team coordination in scaled Agile (SAFe/LeSS/Nexus).

Job description

Location: Dallas-Fort Worth metropolitan area. Hybrid, 2-3 days on-site.

Employment Type: Full-time, W-2 Hourly or C2C.

Compensation: $60/hr - $65/hr W-2 Hourly, $120,000 - $130,000 FTE, or $70/hr - $78/hr C2C.

Requirements: Must be authorized to work legally in the US without sponsorship, now or in the future.

About Us

Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.

We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.

About the Role

We are seeking a seasoned Scrum Master to join Concord as a temporary consultant, supporting our retail vertical on large-scale initiatives.

This role is ideal for someone who thrives at the intersection of Agile delivery and digital commerce, with a solid understanding of web application development lifecycles in retail/e-commerce environments. You’ll work closely with cross-functional teams to enable high-performing Agile practices, ensuring timely, high-quality delivery of customer-facing digital solutions.

What You Will Be Doing

• Serve as a dedicated Scrum Master for one or more Agile delivery teams driving enterprise-scale retail and eCommerce initiatives.
• Lead and facilitate all Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives.
• Partner closely with Product Owners to maintain a well-prioritized, data-driven backlog aligned with business and customer outcomes.
• Support teams working across key eCommerce domains such as conversion funnels, cart/checkout, order flows, inventory, loyalty, OMS, CMS, promotions, payments, search, and analytics.
• Identify, communicate, and remove blockers to ensure predictable, high-quality sprint delivery across distributed teams.
• Coach teams and business partners on Agile best practices, continuous improvement, and enterprise ways of working.
• Drive transparency and alignment across product, engineering, QA, UX/UI, data, and retail business teams.
• Monitor and report on sprint metrics (velocity, burndown, team health) and translate insights into actionable improvements.
• Support dependency management, risk mitigation, and cross-team coordination within a scaled Agile environment (e.g., SAFe, LeSS, Nexus).

What We Are Looking For

• 7-10+ years as a Scrum Master or Agile Delivery Lead supporting complex retail or digital commerce organizations.
• Deep experience with eCommerce platforms, digital retail workflows, and optimization of customer-facing experiences.
• Prior experience supporting enterprise-wide programs or multi-team delivery environments.
• Strong understanding of Agile/Scrum and related frameworks; able to coach at the team and stakeholder level.
• Hands-on experience with tools such as Jira, Confluence, and Agile reporting dashboards.
• Relevant certifications: CSM, PSM I/II, SAFe Scrum Master, PMI-ACP, or similar.
• Background working in consulting, enterprise transformation, or high-scale retail environments.
• Familiarity with Salesforce Commerce Cloud (SFCC), composable commerce, or other digital commerce ecosystems is a plus.

What We Offer (W2 Employment)

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
• Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses.
• Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
• 401(k) Retirement Savings: 1% employer match.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
• PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday.