Senior Scrum Master - Retail/E-commerce (Temporary)

Concord; Texas; Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

HSA employer contributions

FSA options

Job summary

Concord is seeking a seasoned Scrum Master to join as a full-time consultant supporting our retail vertical on large-scale initiatives. You will enable high-performing Agile delivery and guide cross-functional teams through web application development lifecycles in digital commerce environments.

You''ll partner with Product Owners, coach teams on Agile practices, manage dependencies, and monitor sprint metrics to drive on-time, quality outcomes across distributed teams.

Qualifications

• 7–10+ years as a Scrum Master or Agile Delivery Lead.
• Deep experience with eCommerce platforms and digital retail workflows.
• Experience supporting enterprise-wide programs or multi-team delivery environments.
• Strong understanding of Agile/Scrum and related frameworks; coaching at team and stakeholder level.
• Hands-on experience with Jira, Confluence, and Agile reporting dashboards.
• Certifications: CSM, PSM I/II, SAFe Scrum Master, PMI-ACP, or similar.
• Experience in consulting, enterprise transformation, or high-scale retail environments.
• Familiarity with Salesforce Commerce Cloud (SFCC) or composable commerce is a plus.

Responsibilities

• Serve as a dedicated Scrum Master for one or more Agile delivery teams driving enterprise-scale retail and eCommerce initiatives.
• Lead and facilitate all Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives.
• Partner with Product Owners to maintain a well-prioritized, data-driven backlog aligned with business outcomes.
• Support teams across ecommerce domains like conversion funnels, cart/checkout, order flows, inventory, loyalty, OMS, CMS, promotions, payments, search, and analytics.
• Identify, communicate, and remove blockers to ensure sprint delivery.
• Coach teams and partners on Agile best practices and enterprise ways of working.
• Drive transparency and alignment across product, engineering, QA, UX/UI, data, and retail teams.
• Monitor sprint metrics and translate insights into improvements.

Skills

Agile Delivery

Scrum Master

Stakeholder coaching

Agile metrics

Tools

Jira

Confluence

Job description

Location:Dallas-FortWorthmetropolitanarea.Hybrid,2-3dayson-site.

EmploymentType:Full-time,W-2HourlyorC2C.

Compensation:$60/hr-$65/hrW-2Hourly,$120,000-$130,000FTE,or$70/hr-$78/hrC2C.

Requirements:MustbeauthorizedtoworklegallyintheUSwithoutsponsorship,noworinthefuture.

About Us

Concord isn't your typical consulting firm; we're an execution company. We help organizations move technology and AI initiatives from concept to measurable capability, working alongside our clients from the initial definition of success through full implementation and adoption.
Our team brings expertise across artificial intelligence and data, digital experience, and platform engineering, enabling the organizations we serve to build lasting internal capability. We operate as a global team, with a presence across the United States, Latin America, Europe, and India, giving our clients access to specialized talent and continuous coverage across time zones.

About the Role

We are seeking a seasoned Scrum Master to join Concord as a full-time consultant, supporting our retail vertical on large-scale initiatives.
This role is ideal for someone who thrives at the intersection of Agile delivery and digital commerce, with a solid understanding of web application development lifecycles in retail/e-commerce environments. You’ll work closely with cross-functional teams to enable high-performing Agile practices, ensuring timely, high-quality delivery of customer-facing digital solutions.

What You Will Be Doing

• Serve as a dedicated Scrum Master for one or more Agile delivery teams driving enterprise-scale retail and eCommerce initiatives.
• Lead and facilitate all Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives.
• Partner closely with Product Owners to maintain a well-prioritized, data-driven backlog aligned with business and customer outcomes.
• Support teams working across key eCommerce domains such as conversion funnels, cart/checkout, order flows, inventory, loyalty, OMS, CMS, promotions, payments, search, and analytics.
• Identify, communicate, and remove blockers to ensure predictable, high-quality sprint delivery across distributed teams.
• Coach teams and business partners on Agile best practices, continuous improvement, and enterprise ways of working.
• Drive transparency and alignment across product, engineering, QA, UX/UI, data, and retail business teams.
• Monitor and report on sprint metrics (velocity, burndown, team health) and translate insights into actionable improvements.
• Support dependency management, risk mitigation, and cross-team coordination within a scaled Agile environment (e.g., SAFe, LeSS, Nexus).

WhatWeAreLookingFor

• 7–10+ years as a Scrum Master or Agile Delivery Lead supporting complex retail or digital commerce organizations.
• Deep experience with eCommerce platforms, digital retail workflows, and optimization of customer-facing experiences.
• Prior experience supporting enterprise-wide programs or multi-team delivery environments.
• Strong understanding of Agile/Scrum and related frameworks; able to coach at the team and stakeholder level.
• Hands‑on experience with tools such as Jira, Confluence, and Agile reporting dashboards.
• Relevant certifications: CSM, PSM I/II, SAFe Scrum Master, PMI-ACP, or similar.
• Background working in consulting, enterprise transformation, or high-scale retail environments.
• Familiarity with Salesforce Commerce Cloud (SFCC), composable commerce, or other digital commerce ecosystems is a plus.

What We Offer (W2 Employment)

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
• Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses.
• Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
• 401(k) Retirement Savings: 1% employer match.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
• PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday.

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Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!