Senior Scheduling & Medical Records Supervisor

BoldAge PACE; Oceanport (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K with Match*

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE is seeking a Supervisor, Scheduling & Medical Records to lead centralized scheduling and medical records operations within Shared Services. You will supervise staff, coordinate daily workload, reinforce workflows, and escalate significant issues to the Manager.

The role supports consistent service delivery across centers, helps maintain continuity during transitions, and ensures CMS/HIPAA compliance while guiding the team through staffing and performance expectations.

Qualifications

• Three or more years of healthcare operations experience in scheduling, medical records, referrals, authorizations, or related operations.
• Previous supervisory, team leadership, or people-management experience preferred.
• High school diploma or GED required; associate’s or bachelor’s degree preferred.

Responsibilities

• Supervise daily Scheduling and Medical Records operations for assigned staff across centers.
• Monitor work queues, backlog, aging, and turnaround times; adjust coverage.
• Coordinate daily coverage for time off, call-outs, vacancies, surges.
• Escalate significant concerns to the Manager.
• Lead routine team huddles and cross-functional meetings.
• Maintain confidentiality of participant and staff information.

Skills

Supervisory experience

Healthcare operations experience

Education

High school diploma or GED

Associate’s or bachelor’s degree preferred

Job description

BoldAge PACE is seeking a Supervisor, Scheduling & Medical Records to lead centralized scheduling and medical records operations within Shared Services. You will supervise staff, coordinate daily workload, reinforce workflows, and escalate significant issues to the Manager.

The role supports consistent service delivery across centers, helps maintain continuity during transitions, and ensures CMS/HIPAA compliance while guiding the team through staffing and performance expectations.