Senior Scheduler - Central

Steno Agency, Inc.; United States; Remote; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health, Vision & Dental

Flexible PTO

Equity options

Home office stipend

Job summary

Steno Agency, Inc. is seeking a Senior Scheduler to join our Customer Success Team in the United States.

You will manage scheduling for AmLaw clients, coordinate depositions, and handle related administrative tasks with a focus on accuracy, confidentiality, and timely communication. The role requires 2+ years in an administrative or coordination role within a court reporting or legal services setting, with proficiency in Google Workspace and Slack.

Qualifications

• 2+ years of administrative/coordination experience in a court reporting, law firm, or legal services setting.
• Proficient with Google Workspace and Slack for daily operations.
• Detail-oriented with excellent verbal and written communication.

Responsibilities

• Schedule and reschedule high-priority client depositions with minimal disruption.
• Communicate client preferences to the team and provide white-glove service.
• Triage Zendesk requests and route to the appropriate team.
• Deescalate difficult client interactions professionally.
• Collaborate with cross-functional teams to meet client needs.

Skills

Administrative experience

Communication skills

Time management

Attention to detail

Confidentiality

Multitasking

Listening skills

Tools

Google Workspace

Slack

Job description

Steno’s Customer Success Team is looking for a Senior Scheduler to join our winning team!

In this role, you’ll support Steno’s AmLaw Account Managers with administrative tasks related to clients requests and booking new jobs or services. Your day to day might include client communication, scheduling, handling exhibits and pre-deposition needs, and other administrative support as needed.

Who are you?

As a Senior Scheduler, you will manage and work directly with our AmLaw clients to schedule their depositions, ensuring that all logistical details are coordinated seamlessly. We are looking for individuals who are detail-oriented, with excellent communication skills, and able to thrive in a fast-paced environment.

On a regular basis, you will

• Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption
• Manage all client preferences and communicate them to your team, providing white glove service.
• Triage incoming Zendesk requests and route to appropriate operations team or account manager.
• Deescalate potentially difficult client interactions while maintaining a professional demeanor - you know when to handle things on your own and when to elevate an issue to your Scheduling Manager.
• Collaborate with cross-functional teams to ensure all client needs are met.
• You have 2+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company
• You’re proficient with using technology, software, and cloud based applications (Google Workspace and Slack experience is preferred).
• Integrity is one of your core values - you can be trusted to maintain confidentiality and handle sensitive information.
• You’re a quick learner and feel comfortable picking up new systems and processes.
• You can effectively prioritize among competing tasks and have excellent time management skills.
• You have the ability to work through highly detailed processes at an efficient pace.
• You’re flexible and can deal with ambiguity from time to time while remaining organized.
• You have excellent listening skills and exceptional verbal and written communications skills.
• You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company.
• Able to work core business hours in Central Timezone
• Hourly rate: $28-$33
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• A home office setup, a monthly stipend to cover internet/phone- And more!

Our Team

The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention.

Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [e-mail].
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.