Senior Scheduler — Deposition Coordination & Client Care

Steno Agency, Inc.; United States; Remote; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health, Vision & Dental

Flexible PTO

Equity options

Home office stipend

Job summary

Steno Agency, Inc. is seeking a Senior Scheduler to join our Customer Success Team in the United States.

You will manage scheduling for AmLaw clients, coordinate depositions, and handle related administrative tasks with a focus on accuracy, confidentiality, and timely communication. The role requires 2+ years in an administrative or coordination role within a court reporting or legal services setting, with proficiency in Google Workspace and Slack.

Qualifications

• 2+ years of administrative/coordination experience in a court reporting, law firm, or legal services setting.
• Proficient with Google Workspace and Slack for daily operations.
• Detail-oriented with excellent verbal and written communication.

Responsibilities

• Schedule and reschedule high-priority client depositions with minimal disruption.
• Communicate client preferences to the team and provide white-glove service.
• Triage Zendesk requests and route to the appropriate team.
• Deescalate difficult client interactions professionally.
• Collaborate with cross-functional teams to meet client needs.

Skills

Administrative experience

Communication skills

Time management

Attention to detail

Confidentiality

Multitasking

Listening skills

Tools

Google Workspace

Slack

Job description

Steno Agency, Inc. is seeking a Senior Scheduler to join our Customer Success Team in the United States.

You will manage scheduling for AmLaw clients, coordinate depositions, and handle related administrative tasks with a focus on accuracy, confidentiality, and timely communication. The role requires 2+ years in an administrative or coordination role within a court reporting or legal services setting, with proficiency in Google Workspace and Slack.