Senior Scheduler (Full-time, Days)

Rochester Regional Health; Town of Pittsford (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health in Pittsford, NY is seeking a Senior Scheduler to coordinate scheduling and maintenance of services across the Neck & Head Center. The role involves handling calls, greeting customers, reviewing patient letters, and ensuring accurate scheduling practices within a 40-hour week.

You will schedule surgical procedures for multiple physicians, arrange patient transportation when needed, and support Interpreter Services scheduling, with emphasis on accuracy, customer service,

Qualifications

• Three or more years of healthcare experience.
• Strong analytical, computer, organizational, customer service and communication skills.
• In lieu of a degree, an equivalent combination of education and experience will be considered.

Responsibilities

• General management of scheduling workflow and communications.
• Coordinate surgical scheduling for multiple physicians and procedures.
• Arrange transportation for patients to facilities or home as needed.
• Coordinate Interpreter Services scheduling with interpreters and vendors.

Skills

Healthcare experience

Analytical skills

Computer skills

Organizational skills

Customer service

Communication skills

Education

Equivalent education/experience

Tools

IDX knowledge

CCS knowledge

Job description

SummaryAs a Senior Scheduler, your exceptional organization and management skills are key to successful coordination of scheduling and maintenance of services throughout the system.

Job Title: Senior Scheduler

Department: Neck & Head Center

Location: 77 Sully's Trail 2nd Floor, Pittsford, NY 14534

Hours Per Week: 40, Full-time

Schedule: Monday-Friday, 8am-430pm

Required Qualifications

• Three (3) or more years of relevant healthcare experience
• Strong analytical, computer, organizational, customer service, and communication skills
• In lieu of a degree, an equivalent combination of education and experience will be considered

Preferred Qualifications

• For the transportation departments, knowledge of IDX and CCS is beneficial

Responsibilities

• General Management. Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; communicate any problems related to scheduling practices; answer phone and assure calls are forwarded to answering machine or alternate phone numbers
• Surgical Services. Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures etc.; train others on scheduling
• Transportation Services. Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility, or to their home address as needed
• Interpreter Services. Coordinate and maintain the scheduling requirements of the Interpreter Services Department Interpreters, vendors and all Rochester Regional Health patient

Physical Requirements

Physical Requirements: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

Pay Range

PAY RANGE: $18.00 - $21.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.