Senior Scheduler( Full-Time, Days)

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health is seeking a Senior Scheduler in the Gastroenterology department at the Joseph C. Wilson Multicultural Medical Building in Rochester, NY.

The role is full-time with a 7:30am-4:30pm schedule and involves coordinating surgical and transportation scheduling, as well as interpreter services. The position requires three or more years of healthcare experience and strong organizational, analytical, communication, and customer service skills.

Qualifications

• Three (3) or more years of healthcare experience required.
• Strong analytical, computer, organizational, customer service and communication skills.
• For the transportation departments, knowledge of IDX and CCS is beneficial.

Responsibilities

• General Management: manage calls, greet customers, handle mail, review patient letters, and coordinate mailroom tasks.
• Surgical Scheduling: coordinate scheduling for multiple physicians and train others on scheduling.
• Transportation Services: schedule patient transportation to facilities or home as needed.
• Interpreter Services: coordinate scheduling requirements for Interpreter Services.

Skills

Analytical skills

Computer skills

Organizational skills

Customer service

Communication skills

IDX/CCS knowledge

Education

Equivalent education and experience

Tools

IDX

CCS

Job description

Summary

As a Senior Scheduler, your exceptional organization and management skills are key to successful coordination of scheduling and maintenance of services throughout the system.

STATUS: Full-time

LOCATION: Joseph C. Wilson Multicultural Medical Building

DEPARTMENT: Gastroenterology

SCHEDULE: 7:30am- 4:30pm

ATTRIBUTES

• In lieu of degree, an equivalent combination of education and experience will be considered
• Three (3) or more years of relevant healthcare experience required
• Strong analytical, computer, organizational, customer service and communication skills
• For the transportation departments, knowledge of IDX and CCS is beneficial

Responsibilities

• General Management. Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; communicate any problems related to scheduling practices; answer phone and assure calls are forwarded to answering machine or alternate phone numbers
• Surgical Services. Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures etc.; train others on scheduling
• Transportation Services. Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility, or to their home address as needed
• Interpreter Services. Coordinate and maintain the scheduling requirements of the Interpreter Services Department Interpreters, vendors and all Rochester Regional Health patient

Education

LICENSES / CERTIFICATIONS:

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$18.00 - $21.00

City

Rochester

Postal Code

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.