Operations Assistant (Full-time, Variable)

Rochester Regional Health; City of Rochester (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Rochester Regional Health's Rochester General Hospital in Rochester, NY is seeking an Operations Assistant to provide clerical and receptionist support and assist with payroll, timekeeping, and scheduling under department leadership.

The role requires strong computer skills (Excel/Word/PowerPoint), excellent communication, and the ability to work independently and within a team in a fast-paced healthcare environment.

Qualifications

• Proficient with Microsoft Office applications (Excel, PowerPoint, Word).
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational, time management, and multitasking skills.
• Ability to adapt to a fast-paced and changing work environment.

Responsibilities

• Demonstrate proficiency in Microsoft Office applications and Rochester Regional Health systems, including Kronos, Workday, Qlik, and other department-related software.
• Provide support and guidance to staff on system utilization as needed.
• Manage payroll and timekeeping functions, including Kronos entries, edits, report generation, and routine payroll processes.
• Maintain knowledge of organizational payroll policies and practices and assist with attendance monitoring and related communications under the direction of departmental leadership.
• Provide comprehensive administrative support to departmental leadership, including calendar and meeting management, correspondence, file maintenance, report preparation, data analysis, and meeting minute documentation.
• Generate, maintain, and distribute operational, staffing, budget, FTE, dashboard, and other departmental reports using appropriate reporting tools and formats.
• Coordinate recruitment and onboarding activities in partnership with departmental leadership and Human Resources, including interview scheduling, candidate communications, new hire processing, and maintenance of orientation and welcome materials.
• Maintain and update departmental policies, procedures, job descriptions, orientation manuals, and other operational documentation to ensure accuracy and compliance.
• Assist with staffing and scheduling activities, including management of PTO, vacation, holiday calendars, and workforce scheduling processes as applicable.
• Perform additional administrative and operational duties as assigned within the scope of the role.

Skills

Microsoft Office proficiency

Verbal and written communication

Independent & collaborative work

Organizational & time management

Adaptability

Education

Associate degree

Tools

Kronos

ANSOS

u.Net

GroupWise

Internet

Intranet applications

Job description

Description

Summary The administrative role supports the operational activity of the department. Provides clerical/receptionist support duties for department and leadership.

Job Title: Operations Assistant

Department: Rochester General Hospital

Location: 1425 Portland Avenue Suite 190 Rochester, NY 14621

Hours Per Week: 40, Full-time

Schedule: Days/Evenings/Nights

Required Qualifications

• Demonstrated computer proficiency, including experience with Microsoft Office applications (Excel, PowerPoint, and Word).
• Demonstrated effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational, time management, and multitasking skills.
• Ability to adapt to a fast-paced and changing work environment.

Preferred Qualifications

• Associate degree.
• Knowledge of medical terminology.
• Three to five years of clerical or administrative experience in a healthcare setting.
• Experience with scheduling and payroll processes.
• Experience using healthcare and workforce management systems, including Kronos, ANSOS (Nursing only), u.Net, GroupWise, Internet, and Intranet applications.

Responsibilities

• Demonstrate proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Rochester Regional Health systems, including Kronos, Workday, Qlik, and other department-related software.
• Provide support and guidance to staff on system utilization as needed.
• Manage payroll and timekeeping functions, including Kronos entries, edits, report generation, and routine payroll processes.
• Maintain knowledge of organizational payroll policies and practices and assist with attendance monitoring and related communications under the direction of departmental leadership.
• Provide comprehensive administrative support to departmental leadership, including calendar and meeting management, correspondence, file maintenance, report preparation, data analysis, and meeting minute documentation.
• Generate, maintain, and distribute operational, staffing, budget, FTE, dashboard, and other departmental reports using appropriate reporting tools and formats.
• Coordinate recruitment and onboarding activities in partnership with departmental leadership and Human Resources, including interview scheduling, candidate communications, new hire processing, and maintenance of orientation and welcome materials.
• Maintain and update departmental policies, procedures, job descriptions, orientation manuals, and other operational documentation to ensure accuracy and compliance.
• Assist with staffing and scheduling activities, including management of PTO, vacation, holiday calendars, and workforce scheduling processes as applicable.
• Perform additional administrative and operational duties as assigned within the scope of the role.

Physical Requirements

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE

$19.00 - $25.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Equal Opportunity

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.