Senior Scheduler (Full-time, Days)

103 Rochester General Hospital; West New York (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health seeks a Senior Scheduler in Rochester, NY to coordinate scheduling for Bariatrics and related services. You will manage calls, schedule surgeries, arrange patient transportation, and oversee Interpreter Services scheduling.

The role requires organizational and communication skills; experience in healthcare scheduling is preferred. On-site work with standard hours Monday–Friday.

Qualifications

• Strong analytical, computer, organizational and communication skills.
• Experience with scheduling practices and healthcare workflows is a plus.
• IDX and CCS knowledge beneficial for transportation scheduling.

Responsibilities

• Manage incoming calls, greet customers, take messages, and route mail.
• Coordinate surgical scheduling for multiple physicians and procedures.
• Arrange timely transportation for patients to facilities or home.
• Coordinate Interpreter Services scheduling and liaise with vendors.

Skills

Analytical skills

Computer skills

Customer service

Communication

Education

Bachelor's degree in business or related field

Tools

IDX

CCS

Job description

Summary As a Senior Scheduler, your exceptional organization and management skills are key to successful coordination of scheduling and maintenance of services throughout the system.

JOB TITLE: Senior Scheduler

LOCATION: WNY - Bariatrics - RGH -1415 Portland Avenue Suite 225 Rochester, NY 14617

DEPARTMENT: Bariatrics

HOURS PER WEEK: 40, Full-time

SCHEDULE: Monday - Friday 8:00am - 4:30pm

RESPONSIBILITIES

General Management. Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; communicate any problems related to scheduling practices; answer phone and assure calls are forwarded to answering machine or alternate phone numbers

Surgical Services. Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures etc.; train others on scheduling

Transportation Services. Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility, or to their home address as needed

Interpreter Services. Coordinate and maintain the scheduling requirements of the Interpreter Services Department Interpreters, vendors and all Rochester Regional Health patient

MINIMUM QUALIFICATIONS

Strong analytical, computer, organizational, customer service and communication skills For the transportation departments, knowledge of IDX and CCS is beneficial

PREFERRED QUALIFICATIONS

Bachelor's degree in business, social sciences, human resources, or equivalent preferred. An equivalent combination of education and experience will be considered. Three plus years of relevant healthcare experience preferred

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE: $18.00 - $21.00

CITY: Rochester

POSTAL CODE: 14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.