Senior Scheduler (Full-time, Days)

Rochester Regional Health; City of Rochester (NY); Sur place; USD 25 000 - 29 000; Plein temps

Résumé du poste

Rochester Regional Health is seeking a Senior Scheduler to organize and maintain scheduling and related services across the system. The role focuses on managing incoming calls, greeting customers, handling messages, and ensuring accurate patient correspondence.

You will coordinate surgical scheduling for multiple physicians, arrange transportation to facilities or patients’ homes, and support Interpreter Services and vendor coordination.

Qualifications

• Strong analytical, computer, organizational, customer service and communication skills.
• Knowledge of IDX and CCS is beneficial for transportation departments.
• Bachelor's degree in business, social sciences, human resources, or equivalent preferred.
• Three plus years of relevant healthcare experience preferred.

Responsabilités

• General management: handle incoming calls, greet customers, take messages, and manage mail.
• Coordinate surgical scheduling for multiple physicians, including pre-admission histories and procedures.
• Arrange transportation for patients to facilities or home as needed.
• Coordinate Interpreter Services scheduling with interpreters and vendors.

Connaissances

Analytical skills

Computer skills

Organizational skills

Customer service

Communication skills

Formation

Bachelor's degree or equivalent

Outils

IDX

CCS

Description du poste

SummaryAs a Senior Scheduler, your exceptional organization and management skills are key to successful coordination of scheduling and maintenance of services throughout the system.JOB TITLE: Senior SchedulerLOCATION: WNY - Bariatrics - RGH -1415 Portland Avenue Suite 225 Rochester, NY 14617DEPARTMENT: BariatricsHOURS PER WEEK: 40, Full-timeSCHEDULE: Monday - Friday 8:00am - 4:30pmRESPONSIBILITIESGeneral Management. Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; communicate any problems related to scheduling practices; answer phone and assure calls are forwarded to answering machine or alternate phone numbersSurgical Services. Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures etc.; train others on schedulingTransportation Services. Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility, or to their home address as neededInterpreter Services. Coordinate and maintain the scheduling requirements of the Interpreter Services Department Interpreters, vendors and all Rochester Regional Health patientMINIMUM QUALIFICATIONSStrong analytical, computer, organizational, customer service and communication skillsFor the transportation departments, knowledge of IDX and CCS is beneficialPREFERRED QUALIFICATIONSBachelor's degree in business, social sciences, human resources, or equivalent preferred. An equivalent combination of education and experience will be considered.Three plus years of relevant healthcare experience preferredEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$18.00 - $21.00CITY:RochesterPOSTAL CODE:14617The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.