Senior Access Associate (Full-time,

Rochester Regional Health; Rochester Hills (MI); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health is seeking a Senior Access Associate to lead a team of access staff in patient registration and scheduling at RGH, Rochester NY. The role emphasizes accuracy, customer service, and regulatory compliance in a busy department.

The position requires strong communication, data entry skills, and related healthcare experience; bilingual abilities are a plus. The department supports patient access activities including insurance verification and financial assistance discussions.

Qualifications

• Experience in patient registration or similar roles.
• Strong communication and data entry accuracy.
• Customer service oriented with empathy.

Responsibilities

• Interview patients to collect registration data.
• Verify insurance and obtain precertifications/authorizations.
• Collect co-payments and explain financial assistance options.
• Register and pre-register patient visits.
• Communicate with payers and departments to resolve issues.

Skills

Customer service

Healthcare experience

Bilingual

Education

Associate degree

Job description

Job Title: Senior Access Associate
Department: Department of Surgery RGH
Location: RGH - 1415 Portland Avenue, Rochester, NY 14621
Hours Per Week: 40
Schedule: Monday-Friday, 8:00am-4:30pm

SUMMARY

While performing in the role of an Access Associate, provides knowledge, expertise and guidance to a team of access associates. In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES

Within the senior capacity:

• Applies mastery of skills in area of specialization

• Provides guidance and general oversight to less experienced employees; may train new employees.

• Duties and tasks reflect substantial variety and complexity.

• Serves as a resource to others in the resolution of complex issues, patient cases, or technical skills.

• Provides knowledge, expertise and guidance to a team of access associates to ensure the following duties are completed timely and accurately while meeting regulatory standards.

• Manages incoming calls while providing necessary information.

• Greeting of patients and/or their representatives and providing direction as needed.

• Scheduling and/or prescheduling patient transportation as needed

• Registering and/or pre-registering patient visits.

• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy. (meet and greet)

• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.

• Verification of insurance eligibility/coverage and obtaining necessary precertification’s/authorizations when applicable.

• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.

• Reviews charges in charge review WQs for completeness and accuracy.

• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.

• Communication with external customers such as but not limited to; payers, physician offices and other departments.

• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

• NA

PREFERRED QUALIFICATIONS

• Associate degree

• 3 years related work experience in a healthcare or customer service setting

• Bilingual

• Basic computer skills, excellent customer service and communication skills highly desired.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.00 - $21.00

CITY:

Rochester

POSTAL CODE:

14618

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.