Senior SCCM Engineer — Support & Automation
HCLTech
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Benefits offered by this job
Job summary
HCLTech in Jacksonville, FL is seeking a Senior Engineer in Support & Operations to maintain and enhance software solutions using SCCM. You will ensure high-quality support to clients while contributing to development and operational excellence.
This role emphasizes troubleshooting, ticket resolution, Cmmi-compliant documentation, and mentorship of junior developers to strengthen the team. Join a dynamic environment focused on timely delivery and adherence to quality standards.
Qualifications
- Hands-on experience with SCCM deployment and management.
- Experience in a support environment with ticket resolution.
- Familiarity with CMMI documentation standards and client requirements.
Responsibilities
- Maintain and enhance SCCM features by troubleshooting bugs and ad-hoc requests, aligning with business and client requirements.
- Provide client support by analyzing data, resolving tickets, and monitoring client needs to ensure timely delivery of tasks.
- Create and enhance documentation for Cmmi and client requirements, streamlining processes and ensuring compliance with operational guidelines.
- Offer technical guidance and mentorship to junior developers in SCCM practices to strengthen team capabilities and deliverables.
Skills
Job description
HCLTech in Jacksonville, FL is seeking a Senior Engineer in Support & Operations to maintain and enhance software solutions using SCCM. You will ensure high-quality support to clients while contributing to development and operational excellence.
This role emphasizes troubleshooting, ticket resolution, Cmmi-compliant documentation, and mentorship of junior developers to strengthen the team. Join a dynamic environment focused on timely delivery and adherence to quality standards.
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