MS System Center Configuration Manager (SCCM) Engineer/Administrator

HCLTech; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Microsoft Certified: Modern Desktop管理员

ITIL Foundation Certification

Job summary

HCLTech in Jacksonville, FL is seeking a Senior Engineer in Support & Operations to maintain and enhance software solutions using SCCM. You will ensure high-quality support to clients while contributing to development and operational excellence.

This role emphasizes troubleshooting, ticket resolution, Cmmi-compliant documentation, and mentorship of junior developers to strengthen the team. Join a dynamic environment focused on timely delivery and adherence to quality standards.

Qualifications

• Hands-on experience with SCCM deployment and management.
• Experience in a support environment with ticket resolution.
• Familiarity with CMMI documentation standards and client requirements.

Responsibilities

• Maintain and enhance SCCM features by troubleshooting bugs and ad-hoc requests, aligning with business and client requirements.
• Provide client support by analyzing data, resolving tickets, and monitoring client needs to ensure timely delivery of tasks.
• Create and enhance documentation for Cmmi and client requirements, streamlining processes and ensuring compliance with operational guidelines.
• Offer technical guidance and mentorship to junior developers in SCCM practices to strengthen team capabilities and deliverables.

Skills

SCCM deployment

Troubleshooting & support

Documentation standards Cmmi

Client ticket handling

Mentoring juniors

Job description

Job description

Job Summary As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing software solutions using SCCM. Your expertise will ensure high-quality, efficient support to clients while actively contributing to development and operational excellence. This position is key to ensuring timely delivery and adherence to quality standards in a dynamic work environment.

Key Responsibilities

• Maintain And Enhance Existing Sccm Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring Alignment With Business And Client Requirements.
• Provide Client Support By Analyzing Data, Resolving Tickets, And Monitoring Client Needs To Ensure Timely Delivery Of Tasks While Adhering To Defined Quality Standards.
• Create And Enhance Documentation For Cmmi And Client Requirements, Streamlining Processes And Ensuring Compliance With Operational Guidelines.
• Offer Technical Guidance And Mentorship To Junior Developers In Sccm Practices To Enhance Team Capabilities And Deliverables.

Skill Requirements

• Strong Understanding Of Sccm For Application Deployment And Management.
• Familiarity With Troubleshooting And Resolving Issues In A Support Environment.
• Good Knowledge Of Documentation Standards (Cmmi) And Client Requirement Specifications.
• Experience In Client Support Activities And Ticket Resolution Processes.

Other Requirements

• Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable).
• Itil Foundation Certification (Optional But Valuable)