Systems Administrator-SCCM

HCA Healthcare; Nashville (TN); On-site; USD 80,000 - 100,000; Full time

Job summary

HCA Healthcare is seeking a SCCM Consulting Systems Engineer in Nashville, TN. Responsible for managing Intune and SCCM devices, the role includes troubleshooting, providing technical expertise, and supporting Azure solutions. This position demands excellent communication and problem-solving skills along with a strong focus on customer service. The engineer will lead projects and mentor less experienced staff. Join a team dedicated to improving healthcare IT systems.

Qualifications

• Experience with Intune configuration and support.
• Strong technical expertise in multiple client OS platforms and technologies.
• Ability to provide documentation for support and training.

Responsibilities

• Manage and troubleshoot Intune and SCCM managed devices.
• Support and configure Azure Virtual Desktop solutions.
• Create, deploy, and migrate SCCM applications to Intune.

Skills

Intune

Azure

SCCM

Windows 10/11

Networking

VMware

Citrix

Effective communication

Problem-solving

Tools

Active Directory

GPO

Job description

CereCore is a healthcare solutions provider that specializes in offering IT services, workforce management, and operational support to healthcare organizations. They focus on improving the efficiency and effectiveness of healthcare systems through various solutions, including electronic health record (EHR) support, IT staffing, and consulting services.

Position Summary

• SCCM Consulting Systems Engineer will be responsible for the end-to-end management, configuration, and troubleshooting of all Intune and SCCM managed devices.
• Responsibilities include but are not limited to the management of Windows, MacOS, iOS, and Android-based devices and their primary components like the Operating System, Applications, Configuration, and Compliance management.
• The engineer will also support the EntraID components needed for Intune device management including but not limited to User and Group Management, Role-Based Access Control, Microsoft Licensing, Conditional Access, Authentication methods, SAML, OAUTH, and Privileged Identity Management.
• The engineer will perform complex resolution and root‑cause analysis to diagnose issues and perform quality assurance testing.
• Focus on end‑user experience to ensure devices are optimized and operating efficiently.
• Will also provide documentation for new and existing technologies and technologies nearing the end of the lifecycle.
• Serve as the department’s primary contact for some of our vendor relationships.
• They will provide direct feedback as a partner to Technology Standards and Roadmaps.
• Provides directional and tactical feedback to members in the department and oversees departmental efforts.
• Provides leadership and training to less experienced engineers. Suggests department process and procedure improvements.
• Self‑directed and motivated to learn modern technologies and leadership skills.
• The engineer will possess advanced technical skills and serve as the subject matter expert on complex technologies.
• Interacts with other ITG departments and contributes to the overall strategy for clients within the enterprise (ITSD, lTG, Information Security, Field IT support staff, Advanced Architecture, DTS community, System Administrator community).
• Writes documentation for support and training guides as needed.
• They will lead large project efforts that involve clients in the corporate space.
• Must have strong technical expertise in the following client OS platforms and technologies: Windows 10/11, Azure, Intune, SCCM, MS Server OS, networking, VMware, and Citrix. Must have strong customer focus, be a team player, and display a positive attitude.
• Effective communication skills, both written and oral, are necessary. Strong problem‑solving abilities and creative approaches.

Requirements

• Responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.
• Configures and supports Intune and Azure Virtual Desktop solutions.
• Experience with Intune.
• Provides operational applications support.
• Create and configure Intune policies and profiles.
• Create, deploy, update and migrate existing SCCM applications and configuration items to Intune.
• Manage and deploy software updates, feature updates, and operating system upgrades for Windows devices.
• Configure Active Directory GPO configuration and deployment with a purpose of re‑creating those policies through Intune MDM.
• Deploy and manage cloud‑ready applications (LOB, Win32, Store Apps, etc.) using Intune.
• Participates in activities which improve departmental and organizational performance.
• Interfaces directly with a wide variety of end users and technical counterparts in other divisions, facilities, and corporate roles.
• Adheres to and supports HCA (Hospital Corporation of America) IT&S standards, policies, and procedures.
• Maintains and protects confidentiality regarding all aspects of patient care.
• Adheres to Code of Conduct and Mission and Value Statement.
• Mentors desktop consultants through Team Lead role.
• Provides monthly MOR metrics reporting to department manager.