Senior SAP SD Order Management Lead

Infinite Computer Solutions; Hercules (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Infinite Computer Solutions in the United States seeks an experienced SAP SD Functional Lead to manage Order Management incidents, drive solution design, and coordinate cross‑functional SAP efforts. You will implement configurations, analyze requirements, and guide testing from design to hypercare.

The role emphasizes collaboration with Pricing, MM, LE, FI‑AR, and EDI/IDoc teams, strong troubleshooting, and adherence to ITIL and SOX controls. A deep OTC background is essential.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline.
• 10+ years of hands‑on SAP SD functional consulting, support, and configuration with strong focus on Order Management.
• In‑depth understanding of end‑to‑end OTC processes including sales order entry, delivery, and billing.
• Strong hands‑on configuration with sales document types, item categories, ATP, copy controls, and output determination.
• Working knowledge of SAP SD integration with Pricing, MM, LE, and FI‑AR.
• Experience supporting EDI/IDoc‑based order processing and troubleshooting interfaces.
• Strong SAP troubleshooting, analytical skills, and ability to analyze logs and transactions.
• Experience preparing functional specs, configuration docs, test scripts, and end‑user documentation.
• Hands‑on experience with ITIL‑based incident, problem, and change management processes.
• Experience with Jira Service Management (JSM) or similar ITSM platforms.
• Strong communication, stakeholder management, and cross‑functional collaboration skills.

Responsibilities

• Provide L2/L3 functional support for SAP SD Order Management incidents and service requests through Jira Service Management (JSM).
• Configure and maintain SAP SD order management functionalities, including sales document types, item categories, ATP, and output determination.
• Collaborate with business stakeholders to translate requirements into functional specifications and SAP solutions.
• Perform root‑cause analysis of recurring production issues and implement preventive solutions.
• Support SAP SD enhancements across the solution lifecycle, including design, configuration, testing, and post‑production hypercare.
• Develop and execute unit, SIT, and regression test scenarios; provide functional support during UAT.
• Lead SAP SD Order Management activities on assigned projects, including design, build, cutover, and hypercare.
• Coordinate with cross‑functional teams (Pricing, MM, LE, FI‑AR, EDI/IDoc) to resolve integration‑related issues.
• Troubleshoot order processing failures using SAP transactions, tables, logs, and diagnostic information.
• Maintain functional documentation, SOPs, configuration documents, and user guides.
• Ensure adherence to ITIL processes and SOX controls.

Skills

SAP SD

OTC processes

Jira Service Management

ITIL

EDI/IDoc

Education

Bachelor's degree in Information Systems

Bachelor's degree in Computer Science

Tools

Jira Service Management

Job description

Infinite Computer Solutions in the United States seeks an experienced SAP SD Functional Lead to manage Order Management incidents, drive solution design, and coordinate cross‑functional SAP efforts. You will implement configurations, analyze requirements, and guide testing from design to hypercare.

The role emphasizes collaboration with Pricing, MM, LE, FI‑AR, and EDI/IDoc teams, strong troubleshooting, and adherence to ITIL and SOX controls. A deep OTC background is essential.