SAP SD Order Management Lead – OTC Excellence

Cbase Inc.; Hercules (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Cbase Inc. in the United States seeks an experienced SAP SD Order Management Specialist to provide functional support and continuous improvement of end-to-end OTC processes in SAP.

You will translate business requirements into SAP solutions and collaborate with stakeholders and IT partners to ensure reliable order processing. The role emphasizes troubleshooting, configuration, testing, and cross‑functional integration with Pricing, MM, LE, FI‑AR, and EDI/IDoc while maintaining ITIL governance

Qualifications

• 10+ years of hands-on SAP SD functional consulting and configuration.
• Strong end-to-end OTC knowledge in sales order, delivery, and billing.
• Experience translating business requirements into SAP solutions.
• Familiarity with ITIL-based incident, problem and change management.

Responsibilities

• Provide L2/L3 functional support for SAP SD Order Management incidents and service requests through Jira Service Management (JSM), ensuring timely resolution within defined SLAs.
• Configure and maintain SAP SD order management functionalities, including sales document types, item categories, schedule line categories, copy controls, availability checks (ATP), credit management, and output determination.
• Work with stakeholders to understand requirements, conduct fit-gap analysis, and translate needs into functional specs and SAP solutions.
• Perform root-cause analysis of recurring production issues and implement corrective and preventive solutions.
• Support SAP SD enhancements through design, configuration, testing, deployment, and post-production hypercare.
• Develop and execute unit, SIT, and regression tests; provide support during UAT.
• Serve as the SAP SD Order Management functional lead for projects, including design, build, cutover, and hypercare.
• Collaborate with SAP Pricing, MM, LE, FI-AR, and EDI/IDoc teams to resolve integration issues.
• Troubleshoot order processing failures using SAP transactions, tables, logs, and debugging info.
• Maintain functional documentation, SOPs, configuration docs, and user guides.
• Ensure adherence to ITIL processes and SOX controls.

Skills

SAP SD

Order Management

OTC processes

Stakeholder management

ITIL processes

Jira Service Management

Cross-functional collaboration

Communication

Education

Bachelor's degree in Information Systems

Tools

Jira Service Management (JSM)

Job description

Cbase Inc. in the United States seeks an experienced SAP SD Order Management Specialist to provide functional support and continuous improvement of end-to-end OTC processes in SAP.

You will translate business requirements into SAP solutions and collaborate with stakeholders and IT partners to ensure reliable order processing. The role emphasizes troubleshooting, configuration, testing, and cross‑functional integration with Pricing, MM, LE, FI‑AR, and EDI/IDoc while maintaining ITIL governance