Senior SAP SD/LE/SCM Analyst - Remote

ZWILLING J.A. Henckels LLC; Columbus (OH); Remote; USD 160,000 - 170,000; Full time

Job summary

The SAP SD/LE/SCM Analyst at ZWILLING J.A. Henckels LLC delivers expert-level SAP support across SD, LE and SCM to optimize order-to-cash and logistics processes.

You will analyze complex business flows, design scalable solutions, and lead enhancements in collaboration with business users. Responsibilities include configuring components, leading tests, and ensuring integrations with warehouse systems, EDI, and external interfaces, while driving continuous improvement and operational excellence

Qualifications

• Bachelor’s degree in CS/IS or related field, or equivalent on-the-job experience.
• 5+ years of SAP SD/LE/SCM consulting-level experience.
• Deep knowledge of the retail industry and SD/LE/SCM configuration.
• Experience with IDocs, EDI, APIs and SAP integration technologies.
• Ability to lead functional design, configuration, testing, and deployment.

Responsibilities

• Provide expert SAP SD/LE/SCM consulting, including requirements gathering, gap analysis, and functional design.
• Configure SD/LE/SCM components such as pricing, order management, delivery processing, billing, ATP, shipping, transportation, and returns.
• Develop and maintain functional specifications for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows).
• Lead testing efforts including unit testing, integration testing, and user acceptance testing.
• Support SAP integration with external systems (e.g., warehouse/3PL, EDI, carriers) and internal applications.
• Analyzes system performance and user feedback to identify opportunities to improve processes and SAP functionality.
• Generates and monitors regular reports to ensure the reliability, security, and efficiency of SAP applications.
• Troubleshoot complex issues related to order-to-cash and logistics execution processes.
• Monitor IDoc processing, pricing issues, availability checks, shipment/transportation errors, and billing discrepancies.
• Provide day-to-day support for end users, including issue resolution, training, and process guidance.
• Maintain documentation for configuration, processes, and functional specifications.
• Serve as a trusted advisor to Sales, Customer Service, Logistics, Warehouse, and Finance teams.
• Translate business needs into SAP solutions that improve efficiency, accuracy, and visibility.
• Recommend process improvements and system enhancements aligned with best practices.
• Communicate complex technical concepts in clear, business-focused language.
• Lead and participate in SAP projects such as new functionality rollouts, upgrades, and process optimization initiatives.
• Support cross-functional efforts in pricing optimization, transportation improvements, warehouse automation, and customer experience initiatives.
• Collaborate with development teams on enhancements, integrations, and customizations to ensure that SAP solutions align with business objectives.

Skills

SAP SD/LE/SCM experience

Analytical skills

Communication skills

Problem solving

Independent leadership

Education

Bachelor’s degree in Computer Science / Information Systems

Tools

IDocs

EDI

APIs

Job description

The SAP SD/LE/SCM Analyst at ZWILLING J.A. Henckels LLC delivers expert-level SAP support across SD, LE and SCM to optimize order-to-cash and logistics processes.

You will analyze complex business flows, design scalable solutions, and lead enhancements in collaboration with business users. Responsibilities include configuring components, leading tests, and ensuring integrations with warehouse systems, EDI, and external interfaces, while driving continuous improvement and operational excellence