Senior SAP SD/LE/SCM Analyst – Remote

ZWILLING J.A. Henckels LLC; Charlotte (NC); On-site; USD 160,000 - 170,000; Full time

Job summary

ZWILLING J.A. Henckels LLC is seeking an SAP SD/LE/SCM Analyst to deliver expert-level functional support, configuration, and solution design across SAP SD, LE, and SCM modules.

You will lead enhancements, manage integrations with warehouse/3PL, and partner with Sales, Logistics, and Finance to optimize order-to-cash and logistics processes. The role requires consulting-level SAP experience, strong analytical and communication skills, and the ability to translate business needs into scalable SAP

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent on the job experience.
• 5+ years of related professional experience supporting SAP SD/LE/SCM at a consulting level.
• Deep knowledge of the retail industry.
• Deep expertise in SD/LE/SCM configuration including pricing, outputs, partner determination, delivery processing, shipping, and billing.
• Strong understanding of the full order-to-cash lifecycle and related business processes.
• Experience working with IDocs, EDI, APIs, and SAP integration technologies.
• Ability to independently lead functional design, configuration, testing, and deployment activities.
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Provide expert SAP SD/LE/SCM consulting, including requirements gathering, gap analysis, and functional design.
• Configure SD/LE/SCM components such as pricing, order management, delivery processing, billing, ATP, shipping, transportation, and returns.
• Develop and maintain functional specifications for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows).
• Lead testing efforts including unit testing, integration testing, and user acceptance testing.
• Support SAP integration with external systems (e.g., warehouse/3PL, EDI, carriers) and internal applications.
• Analyzes system performance and user feedback to identify opportunities to improve processes and SAP functionality.
• Generates and monitors regular reports to ensure the reliability, security, and efficiency of SAP applications.
• Troubleshoot complex issues related to order-to-cash and logistics execution processes.
• Monitor IDoc processing, pricing issues, availability checks, shipment/transportation errors, and billing discrepancies.
• Provide day-to-day support for end users, including issue resolution, training, and process guidance.
• Maintain documentation for configuration, processes, and functional specifications.
• Serve as a trusted advisor to Sales, Customer Service, Logistics, Warehouse, and Finance teams.
• Translate business needs into SAP solutions that improve efficiency, accuracy, and visibility.
• Recommend process improvements and system enhancements aligned with best practices.
• Communicate complex technical concepts in clear, business-focused language.
• Lead and participate in SAP projects such as new functionality rollouts, upgrades, and process optimization initiatives.
• Support cross-functional efforts in pricing optimization, transportation improvements, warehouse automation, and customer experience initiatives.
• Collaborate with development teams on enhancements, integrations, and customizations to ensure that SAP solutions align with business objectives.

Skills

SAP SD/LE/SCM

Retail domain

Analytical skills

Communication

Functional design leadership

Education

Bachelors degree in CS/IS or related

Tools

SAP S/4HANA

Fiori

Job description

ZWILLING J.A. Henckels LLC is seeking an SAP SD/LE/SCM Analyst to deliver expert-level functional support, configuration, and solution design across SAP SD, LE, and SCM modules.

You will lead enhancements, manage integrations with warehouse/3PL, and partner with Sales, Logistics, and Finance to optimize order-to-cash and logistics processes. The role requires consulting-level SAP experience, strong analytical and communication skills, and the ability to translate business needs into scalable SAP