Senior SAP Platform Service Delivery Lead

Mckesson Corporation; Munster (IN); Hybrid; USD 92,000 - 153,000; Full time

Benefits offered by this job

Flexible work model

Total Rewards package

Competitive pay

Job summary

McKesson is seeking a seasoned technology leader to connect SAP platform delivery with ITSM and contract governance in a complex enterprise. You’ll drive service delivery across SAP S/4HANA, RISE, and AMS, align with Azure and AWS, and present business-ready dashboards and reports.

You will partner with architecture, security, and business stakeholders to optimize performance, define service definitions, and mature the operating model for enterprise SAP platforms.

Qualifications

• 10+ years in technology, SAP, platform or enterprise app management.
• Experience leading SAP S/4HANA, SAP RISE, SAP AMS or ERP service delivery.
• Experience with contract/SLA/KPI/vendor performance management.
• Experience ITSM processes: incident, change, service catalog, continuous improvement.
• Experience with cloud providers like Azure or AWS.

Responsibilities

• Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and hyperscaler partners.
• Oversee SAP S/4HANA AMS service delivery, incidents, problems, changes, and requests.
• Develop KPI dashboards and executive updates translating tech performance to business impact.
• Design ITSM service catalog, definitions, intake models, and SOPs.
• Drive continuous service improvement using data, trends, and stakeholder feedback.

Skills

SAP

ITSM

Vendor management

KPI dashboards

Executive reporting

Cloud platforms

Contract management

Stakeholder liaison

Education

Bachelor's degree in CS/IT/Engineering/Business

Tools

SAP Cloud ALM

SAP Focused Run

ServiceNow

Azure Monitor

AWS monitoring tools

Job description

McKesson is seeking a seasoned technology leader to connect SAP platform delivery with ITSM and contract governance in a complex enterprise. You’ll drive service delivery across SAP S/4HANA, RISE, and AMS, align with Azure and AWS, and present business-ready dashboards and reports.

You will partner with architecture, security, and business stakeholders to optimize performance, define service definitions, and mature the operating model for enterprise SAP platforms.