Lead Service Delivery Manager, SAP Platform

McKesson; Munster (IN); Hybrid; USD 92,000 - 153,000; Full time

Benefits offered by this job

Flexible work model

Total Rewards package

Competitive pay

Job summary

McKesson is seeking a seasoned technology leader to connect SAP platform delivery with ITSM and contract governance in a complex enterprise. You’ll drive service delivery across SAP S/4HANA, RISE, and AMS, align with Azure and AWS, and present business-ready dashboards and reports.

You will partner with architecture, security, and business stakeholders to optimize performance, define service definitions, and mature the operating model for enterprise SAP platforms.

Qualifications

• 10+ years in technology, SAP, platform or enterprise app management.
• Experience leading SAP S/4HANA, SAP RISE, SAP AMS or ERP service delivery.
• Experience with contract/SLA/KPI/vendor performance management.
• Experience ITSM processes: incident, change, service catalog, continuous improvement.
• Experience with cloud providers like Azure or AWS.

Responsibilities

• Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and hyperscaler partners.
• Oversee SAP S/4HANA AMS service delivery, incidents, problems, changes, and requests.
• Develop KPI dashboards and executive updates translating tech performance to business impact.
• Design ITSM service catalog, definitions, intake models, and SOPs.
• Drive continuous service improvement using data, trends, and stakeholder feedback.

Skills

SAP

ITSM

Vendor management

KPI dashboards

Executive reporting

Cloud platforms

Contract management

Stakeholder liaison

Education

Bachelor's degree in CS/IT/Engineering/Business

Tools

SAP Cloud ALM

SAP Focused Run

ServiceNow

Azure Monitor

AWS monitoring tools

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

This role is ideal for a service-focused technology leader who can connect SAP platform delivery, ITSM practices, contract/SLA management, and continuous improvement in a complex enterprise environment.

What You’ll Do

• Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and Hyperscaler partners including Azure and AWS.
• Oversee SAP S/4HANA AMS service delivery, ensuring incidents, problems, changes, service requests, and escalations are managed effectively.
• Develop and present QBRs, KPI dashboards, service health reports, and executive updates that translate technical performance into business impact.
• Design and mature ITSM service catalog offerings, service definitions, intake models, and operating procedures.
• Drive continuous service improvement initiatives using trends, root cause analysis, customer feedback, and operational performance data.
• Use SAP Cloud ALM, SAP Focused Run, and related observability tools to monitor performance, identify patterns, and guide improvement actions.
• Partner with architecture, product, security, infrastructure, and business stakeholders to align SAP platform services with enterprise priorities.
• Manage strategic vendor relationships and governance routines to improve accountability, transparency, and value delivery.

Basic Requirements

• 10+ years of relevant technology, SAP, platform, service delivery, or enterprise application management experience.
• Experience managing SAP S/4HANA, SAP RISE, SAP AMS, or enterprise ERP service delivery in a production environment.
• Experience with contract, SLA, KPI, QBR, vendor, or managed service provider performance management.
• Experience working with ITSM processes such as incident, problem, change, request, service catalog, or continuous service improvement.
• Experience preparing service performance reports, dashboards, executive updates, or stakeholder communications.
• Experience working with cloud or hyperscaler environments such as Azure, AWS, or equivalent enterprise cloud platforms.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience.

Preferred Skills/Experience

• Experience with SAP Cloud ALM, SAP Focused Run, ServiceNow, Azure Monitor, AWS monitoring tools, or enterprise observability platforms.
• Experience leading SAP service governance in regulated, large-scale, or complex enterprise environments.
• Familiarity with ITIL practices, service catalog design, operational readiness, and service transition.
• Demonstrated ability to influence cross-functional stakeholders, translate data into action, and lead continuous improvement.
• Experience supporting executive-level technology reporting, roadmap alignment, budget inputs, or vendor scorecards.

Travel / Work Environment / Physical Requirements

• Work model may be remote, hybrid, or office-based depending on team and business needs.
• Occasional travel may be required for business reviews, planning sessions, vendor meetings, or stakeholder workshops.
• Ability to work at a computer for extended periods and participate in virtual and in-person meetings.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position €82,500 - €137,500

McKesson job postings are posted on our career site: careers.mckesson.com.