Application Manager – SAP Platform

Samsonite International S.A.; Mansfield (MA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Samsonite International S.A. seeks an experienced SAP Platform Manager to own the technical operations, governance, and evolution of its SAP landscape, focusing on SAP Basis and RISE with SAP.

The role serves as the primary liaison between IT, business stakeholders, SAP, hyperscalers, and implementation partners to ensure a secure, stable, and scalable platform. The ideal candidate has 15+ years of SAP experience with strong Basis and infrastructure background and proven exposure to RISE with

Qualifications

• 15+ years of SAP experience.
• Strong SAP Basis and infrastructure background.
• Experience with RISE with SAP (S/4HANA Cloud or equivalent).
• Proven ability to lead cross-regional teams and coordinate with partners.
• Experience with platform governance, security, and disaster recovery.

Responsibilities

• Own SAP platform strategy, roadmap, and operations across ECC, S4, BI, SAP HANA.
• Manage day-to-day platform operations including availability, performance, capacity, monitoring, backup/recovery, HA, and DR.
• Govern and coordinate activities with SAP RISE, hyperscalers, and external providers, including SLAs, escalations, and change windows.
• Oversee system installations, upgrades, migrations, and technical projects, aligned with clean-core and RISE guidelines.
• Ensure platform security, compliance, and audit readiness (user/role admin, hardening, vulnerability remediation).
• Partner with SAP functional, development, and architecture teams to design scalable solutions.
• Coordinate with offshore delivery team: scope, workload, quality, and cost efficiency.
• Establish and maintain runbooks, SOPs, and environment inventories.
• Drive incident, problem, and change management and RCAs.
• Act as escalation point for critical SAP issues with stakeholders to restore service.
• Support SAP transformation programs.
• Collaborate with cross-functional teams to support integrated business processes.

Skills

SAP Basis

RISE with SAP

S/4HANA Cloud

Cross-functional collaboration

Tools

SAP HANA

Hyperscalers

Job description

We are seeking an experienced SAP Platform Manager to own the technical operations, governance, and evolution of our SAP landscape, with a primary focus on SAP Basis and our RISE landscape with SAP engagement. This role will act as the primary liaison between our internal IT, business stakeholders, SAP, hyperscalers, and implementation partners to ensure a secure, stable, and scalable SAP platform. The ideal candidate has 15+ years of SAP experience, strong SAP Basis and infrastructure background, and proven exposure to RISE with SAP (S/4HANA Cloud, Private Edition or equivalent) and working with cross-regional teams.

This is a hybrid role; we work on site 4 days and remotely 1 day, weekly.

• Manage the overall SAP platform strategy, roadmap, and operations across ECC, S4, BI, SAP HANA, integration components, and related tools
• Own day-to-day platform operations including system availability, performance, capacity, monitoring, backup/recovery, high availability, and disaster recovery.
• Govern and coordinate all activities with SAP RISE, hyperscalers, and external providers, including service reviews, SLAs, escalations, and change windows.
• Oversee SAP system installations, upgrades, support packs, migrations, and technical projects, ensuring alignment with SAP’s clean-core and RISE guidelines.
• Ensure platform security, compliance, and audit readiness (user and role administration, system hardening, vulnerability remediation, and adherence to the RISE shared responsibility model).
• Partner with SAP functional, development, and architecture teams to design robust, scalable solutions and ensure technical readiness for major initiatives and releases.
• Coordinate with offshore delivery team: define scope, allocate work, monitor quality, and implement continuous improvement for operational excellence and cost efficiency.
• Establish and maintain standards, procedures, and documentation for SAP operations, including runbooks, SOPs, and environment inventories.
• Drive incident, problem, and change management processes for the SAP platform, including root cause analysis and long-term remediation.
• Act as a key escalation point for critical SAP issues, working closely with SAP, infrastructure, security, and business stakeholders to restore service and prevent recurrence.
• Support planning and execution of SAP transformation programs
• Collaborate with cross-functional teams to support integrated business processes and solutions.