Senior SAP EWM Support Consultant: Hypercare & Growth

C5MI Insight; United States; Remote; USD 115.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Zusammenfassung

C5MI Insight is a high‑performance SAP and supply chain consultancy hiring an EWM Support Consultant III. You will handle moderately complex SAP EWM issues, own deliverables, perform deep root‑cause analysis, and design fixes and minor enhancements.

You will also mentor junior consultants to help clients maintain stable warehouse operations. The role requires travel up to 25–50% to client sites for onsite go‑live and hypercare support.

Qualifikationen

• Bachelor’s degree or equivalent with 3-5 years SAP EWM config/troubleshooting, or 5-7 years without a degree.
• SAP EWM certification required; if not certified, must obtain within 6 months of hire.
• Strong understanding of SAP EWM and the software development life cycle (SDLC).
• Experience owning deliverables and solving moderately complex problems.
• Organizational and multitasking skills to handle multiple tickets.
• Clear and professional communication; explain technical concepts to non-technical users.
• Ability to work collaboratively in cross-functional teams and manage priorities.
• Self-starter capable of independent work in a fast-paced environment.
• Must be able to obtain and maintain an active government clearance (US citizenship).

Aufgaben

• Performs hypercare support and resolves complex live system issues in the initial weeks after SAP EWM implementations.
• Owns resolution of moderately complex and high-priority tickets from diagnosis through deployment.
• Performs in-depth root cause analysis across EWM configuration, data, interfaces, and custom objects; coordinates fixes with dev teams.
• Configures EWM solutions and designs fixes and minor enhancements for development teams.
• Identifies recurring issues and recommends process or system improvements to reduce tickets.
• Tracks system performance to identify bottlenecks and areas for improvement.
• Leads testing of fixes, patches, and enhancements, including regression testing.
• Collaborates with clients, stakeholders, development teams, and project managers to maintain system performance.
• Mentors EWM Support Consultants I and II and reviews resolutions and documentation.
• Documents support processes, configurations, troubleshooting procedures, resolutions, and best practices.
• Applies software updates and security patches to ensure system integrity.
• Travels up to 25-50% to client sites to provide onsite go-live and hypercare support.
• Adheres to certified processes and participates in quality assurance activities; protect sensitive information.

Kenntnisse

SAP EWM

SDLC

Root cause analysis

Ticket ownership

Mentoring

Communication skills

Travel readiness

Ausbildung

Bachelor’s degree in IT / CS / Logistics / SCM

Logistics/Distribution background

Tools

S/4HANA

ABAP (reading/debugging)

RF framework

PPF / MFS

Jobbeschreibung

C5MI Insight is a high‑performance SAP and supply chain consultancy hiring an EWM Support Consultant III. You will handle moderately complex SAP EWM issues, own deliverables, perform deep root‑cause analysis, and design fixes and minor enhancements.

You will also mentor junior consultants to help clients maintain stable warehouse operations. The role requires travel up to 25–50% to client sites for onsite go‑live and hypercare support.