Senior Salesforce Solutions Architect – AI-Driven Cloud

EY; Detroit (MI); Hybrid; USD 112,300 - 185,400; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Paid time off

Flexible vacation policy

Job summary

EY is seeking a Senior Salesforce Solution Architect to bridge business needs and technical delivery in a rapidly growing Studio+ practice. You will shape user journeys, design Salesforce solutions, and apply AI, agentic workflows, and responsible automation to improve productivity and outcomes.

You will lead discovery sessions, translate requirements into designs across Salesforce products, and collaborate with delivery teams to ensure scalable, secure solutions.

Qualifications

• A four-year bachelor's degree in Business Systems, Information Systems, Computer Science, Engineering, MIS, or a related field; equivalent relevant experience may be considered.
• Typically 2-4+ years of relevant Salesforce implementation experience, including hands-on configuration and customization.
• Experience supporting or leading Salesforce solution design activities within teams of five or more people.
• Experience facilitating or supporting requirements, design, and process workshops with client stakeholders.
• Experience with Salesforce integrations, data migration concepts, relational database concepts, and agile delivery methods.
• Salesforce certification(s), such as Salesforce Administrator, Platform App Builder, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or related credentials.
• Ability to manage multiple priorities, work independently, communicate clearly, and travel based on client needs.

Responsibilities

• Lead or support business-led discovery sessions to understand client objectives, operational pain points, user journeys, decision points, adoption barriers, and measurable outcomes before defining the solution.
• Translate functional requirements into solution designs across Salesforce products, integrations, data models, automation, security, reporting, and user experiences.
• Design AI-assisted and agentic workflows using Salesforce capabilities such as Agentforce, Prompt Builder, Einstein, Data Cloud/Data 360, Flow, Apex, APIs, and enterprise knowledge sources where appropriate.
• Draft, test, and iterate prompt instructions, agent behavior rules, grounding strategies, escalation paths, and human-in-the-loop review points to improve reliability and business usability.
• Create clear solution documentation, process flows, user stories, acceptance criteria, data/integration notes, configuration specifications, and handoff materials for developers, testers, and client stakeholders.
• Identify gaps between current and future state capabilities, including data readiness, integration complexity, technical debt, user experience, and change impacts.
• Partner with developers and technical architects to define specifications for custom code, integrations, migrations, and proof-of-concept scenarios.
• Apply quality, risk management, privacy, cybersecurity, and responsible AI considerations throughout design, testing, deployment, and adoption.
• Contribute to Agile delivery ceremonies, sprint planning, demos, UAT readiness, defect triage, and release preparation.
• Mentor analysts and consultants by modeling structured problem solving, client-ready communication, and business-outcome-oriented solution design.

Skills

Communication skills

AI fluency

Salesforce design

Problem solving

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Agentforce

Prompt Builder

Einstein

Data Cloud/Data 360

MuleSoft

Experience Cloud

Marketing Cloud

Tableau

Slack

Job description

EY is seeking a Senior Salesforce Solution Architect to bridge business needs and technical delivery in a rapidly growing Studio+ practice. You will shape user journeys, design Salesforce solutions, and apply AI, agentic workflows, and responsible automation to improve productivity and outcomes.

You will lead discovery sessions, translate requirements into designs across Salesforce products, and collaborate with delivery teams to ensure scalable, secure solutions.