Senior Salesforce Solution Architect - AI-Driven Design

EY; Jacksonville (FL); Hybrid; USD 112,300 - 185,400; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plans with company match

Paid time off

Job summary

EY is seeking a Senior Salesforce Solution Architect to bridge business needs with technical delivery. You will support client workshops, shape user journeys and business processes, and design Salesforce solutions while guiding teams in applying AI fluency, prompt design, and responsible automation to improve user productivity and outcomes.

You’ll contribute to Agile delivery ceremonies, mentor analysts, and help clients adopt secure, scalable Salesforce solutions that balance innovation with

Qualifications

• A four-year bachelor's degree in Business Systems, Information Systems, Computer Science, Engineering, MIS, or a related field; equivalent relevant experience may be considered based on firm policy.
• Typically 2-4+ years of relevant Salesforce implementation experience, including hands-on configuration and customization experience.
• Experience supporting or leading Salesforce solution design activities within teams of five or more people.
• Experience facilitating or supporting requirements, design, and process workshops with client stakeholders.
• Experience with Salesforce integrations, data migration concepts, relational database concepts, and agile delivery methods.
• Salesforce certification(s), such as Salesforce Administrator, Platform App Builder, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or related credentials.
• Ability to manage multiple priorities, work independently, communicate clearly, and travel based on client needs.

Responsibilities

• Lead or support business-led discovery sessions to understand client objectives, operational pain points, user journeys, decision points, adoption barriers, and measurable outcomes before defining the solution.
• Translate functional requirements into solution designs across Salesforce products, integrations, data models, automation, security, reporting, and user experiences.
• Design AI-assisted and agentic workflows using Salesforce capabilities such as Agentforce, Prompt Builder, Einstein, Data Cloud/Data 360, Flow, Apex, APIs, and enterprise knowledge sources where appropriate.
• Draft, test, and iterate prompt instructions, agent behavior rules, grounding strategies, escalation paths, and human-in-the-loop review points to improve reliability and business usability.
• Create clear solution documentation, process flows, user stories, acceptance criteria, data/integration notes, configuration specifications, and handoff materials for developers, testers, and client stakeholders.
• Identify gaps between current and future state capabilities, including data readiness, integration complexity, technical debt, user experience, and change impacts.
• Partner with developers and technical architects to define specifications for custom code, integrations, migrations, and proof-of-concept scenarios.
• Apply quality, risk management, privacy, cybersecurity, and responsible AI considerations throughout design, testing, deployment, and adoption.
• Contribute to Agile delivery ceremonies, sprint planning, demos, UAT readiness, defect triage, and release preparation.
• Mentor analysts and consultants by modeling structured problem solving, client-ready communication, and business-outcome-oriented solution design.

Skills

Client communication

Salesforce design

AI fluency

Requirements analysis

Workshops facilitation

Business-process design

Security and governance

Agile delivery

Mentoring

Problem solving

Education

Bachelor's degree in related field

Tools

Salesforce

Job description

EY is seeking a Senior Salesforce Solution Architect to bridge business needs with technical delivery. You will support client workshops, shape user journeys and business processes, and design Salesforce solutions while guiding teams in applying AI fluency, prompt design, and responsible automation to improve user productivity and outcomes.

You’ll contribute to Agile delivery ceremonies, mentor analysts, and help clients adopt secure, scalable Salesforce solutions that balance innovation with