Senior Salesforce & Sales Tech Platform Lead

CSC; Wilmington (DE); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Annual success-sharing bonus

Competitive benefits

Job summary

CSC in Wilmington, Delaware seeks a Senior Salesforce Administrator and Sales Technology Platform Manager to lead advanced Salesforce administration, business analysis, and Agentforce ownership. You will collaborate with Sales Operations, Enablement, and other stakeholders to design scalable solutions, improve user experience, and optimize technology investments.

The role emphasizes Agile delivery, change management, platform governance, and driving adoption across the Sales organization.

Qualifications

• At least seven years of progressive Salesforce administration experience.
• Advanced knowledge of Salesforce configuration, Lightning, Flow, security, data management, reporting, and automation.
• Minimum five years supporting Sales Operations or a comparable organization.
• Strong business analysis, requirements gathering, and user-story development.
• Experience configuring, upgrading, and supporting Salesforce-installed or managed packages and integrations.
• Experience with Agile methodologies and leading change-management activities.
• Hands-on Agentforce experience and CSC product ownership
• Commitment to obtaining Salesforce Agentforce Specialist credential within six months.
• Strong executive communication, presentation, analytical, and problem-solving skills.
• Demonstrated accountability and collaboration within a team.

Responsibilities

• Salesforce Administration and Business Analysis across the platform.
• Configure and maintain Salesforce objects, fields, layouts, reports, dashboards, and automation.
• Maintain packages, security, and governance while ensuring scalability and data quality.
• Lead discovery sessions, translate needs into process designs and user stories.
• Apply Agile delivery, change management, and stakeholder communications.
• Own Agentforce roadmap and determine prioritized capabilities for CSC.
• Monitor adoption, licensing, and platform performance with vendors and teams.
• Support data enrichment, sales intelligence, and integration technologies.

Skills

Salesforce administration

Business analysis

Agile methodologies

Stakeholder communication

Tools

Agentforce

LeanData

Data 360

Job description

CSC in Wilmington, Delaware seeks a Senior Salesforce Administrator and Sales Technology Platform Manager to lead advanced Salesforce administration, business analysis, and Agentforce ownership. You will collaborate with Sales Operations, Enablement, and other stakeholders to design scalable solutions, improve user experience, and optimize technology investments.

The role emphasizes Agile delivery, change management, platform governance, and driving adoption across the Sales organization.