Senior Salesforce Platform Lead — Drive Platform Value

Vichara Technologies, Inc.; Washington (District of Columbia); On-site; USD 120,000 - 140,000; Full time

Job summary

Vichara Technologies, Inc. is seeking a Salesforce Platform Owner to lead the delivery and strategy for our Salesforce initiatives in the Washington, D.C. area.

You will work across business and technology teams to refine backlogs, design enhancements, and ensure value delivery from Salesforce capabilities. The role requires experience guiding platform-wide initiatives, owning Salesforce roadmaps, and collaborating with development and support teams to minimize friction for users.

Qualifications

• Bachelor's Degree is required.
• Concentration in Information Systems, Computer Science, or Finance is preferred.
• Minimum 7 years of relevant experience.
• Experience with Salesforce is required.
• Experience interfacing across business and technology is required.
• Experience as a platform owner or product owner for Salesforce projects is required.

Responsibilities

• Refine prioritized backlog items with the Salesforce delivery team.
• Collaborate with Salesforce development on design of enhancements and fixes.
• Review implemented capabilities to ensure value is delivered.
• Identify and prioritize Salesforce needs with business and technology stakeholders.
• Develop and maintain Salesforce roadmap and review quarterly with stakeholders.
• Refine support processes with Salesforce Support to reduce friction for business users.
• Identify persistent support requests that could be mitigated by platform enhancements.

Skills

Salesforce

Stakeholder management

Platform owner

Product ownership

Education

Bachelor's Degree

IS/CS/Finance concentration preferred

Tools

Salesforce

Job description

Vichara Technologies, Inc. is seeking a Salesforce Platform Owner to lead the delivery and strategy for our Salesforce initiatives in the Washington, D.C. area.

You will work across business and technology teams to refine backlogs, design enhancements, and ensure value delivery from Salesforce capabilities. The role requires experience guiding platform-wide initiatives, owning Salesforce roadmaps, and collaborating with development and support teams to minimize friction for users.