Salesforce Platform Lead

Vichara Technologies; Washington (District of Columbia); On-site; USD 153,000 - 187,000; Full time

Job summary

Vichara Technologies seeks an experienced Senior Salesforce Platform Owner to lead value delivery on Salesforce initiatives across business and technology teams. You will refine backlog, design enhancements and fixes, and review capabilities to ensure deliverables meet business needs.

You will develop and maintain the Salesforce roadmap, coordinate with stakeholders quarterly, and improve support processes with the Salesforce Support team to reduce friction for users.

Qualifications

• Bachelor's Degree required (Information Systems, Computer Science, or Finance preferred).
• Minimum 7 years of relevant experience.
• Strong Salesforce knowledge and experience interfacing across business and technology.
• Experience as platform owner or product owner for Salesforce projects.

Responsibilities

• Refine prioritized backlog items for Salesforce delivery.
• Collaborate with Salesforce development team on design of enhancements and bug fixes.
• Review implemented capabilities to ensure value delivery.
• Identify and prioritize business and tech needs with stakeholders.
• Develop and maintain Salesforce roadmap and review with stakeholders quarterly.
• Improve support processes with Salesforce Support to reduce user friction; address persistent incidents with enhancements.

Skills

Platform ownership

Cross-functional collaboration

Backlog refinement

Roadmap development

Education

Bachelor's degree

Tools

Salesforce

Job description

Company Description

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Job Description

Primary Responsibilities

Value Stream Delivery

• Work with Salesforce delivery team to refine prioritized backlog items.
• Work with Salesforce development team on design of enhancements and bug fixes.
• Review implemented capabilities to ensure value is delivered as expected.
• Work with business and technology stakeholders of the Salesforce platform to identify and prioritize needs.
• Develop and maintain Salesforce roadmap, and review and update with stakeholders quarterly.
• Work with Salesforce Support team to refine support processes for the platform in order to reduce friction with business users.
• Work with Salesforce Support team to identify persistent support requests/incidents that could be mitigated by enhancements to the platform.

Qualifications

Education & Certificates

• Bachelor's Degree, required.
• Concentration in Information Systems, Computer Science, or Finance, preferred

Professional Experience

• Minimum 7 years of overall relevant experience, required.
• Knowledge and experience with Salesforce, required.
• Experience interfacing across business and technology, required.
• Experience as a platform owner or product owner for strategic projects that involve Salesforce development teams, required.

Additional Information

Compensation - 170K USD