Senior Salesforce Platform Engineer - Service Cloud & Integrations

UKG; Phoenix (AZ); Vor Ort; USD 102.000 - 147.000; Vollzeit

Zusammenfassung

UKG is seeking a Senior Salesforce Software Developer to administer, configure, develop, test, and support Salesforce Service Cloud and integrated CX applications. You will collaborate with analysts, product owners, architects, QA, and stakeholders to deliver scalable, high-quality solutions that improve business processes and customer experience.

The ideal candidate combines strong Salesforce development skills with platform administration expertise and participates in the SDLC from

Qualifikationen

• 4+ years of hands-on Salesforce application development, including 2+ years supporting Salesforce Service Cloud or related experience.
• Strong experience developing solutions using Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL/SOSL, Platform Events, and REST APIs.
• Demonstrated experience supporting the full Software Development Life Cycle (SDLC) within Agile/Scrum environments.

Aufgaben

• Design, develop, configure, test, deploy, and support Salesforce Service Cloud and integrated enterprise applications supporting Customer Experience operations.
• Lead the technical implementation of complex Salesforce enhancements, balancing declarative configuration with custom development using Apex, Lightning Web Components (LWC), Flows, and APIs.
• Collaborate with Business Systems Analysts, Product Owners, Architects, QA, and business stakeholders to translate business requirements into scalable technical solutions.
• Provide technical leadership during solution design, code reviews, and development planning, ensuring adherence to Salesforce best practices, security standards, and architectural guidelines.
• Develop and support integrations between Salesforce and enterprise applications using REST APIs, middleware, and event-driven technologies.
• Design, execute, and support unit, integration, regression, and User Acceptance Testing (UAT), ensuring high-quality, reliable releases.
• Analyze and resolve complex production issues, perform root cause analysis, and implement sustainable corrective actions.
• Participate in Agile delivery processes including backlog refinement, sprint planning, estimation, code reviews, release management, and production deployments.
• Mentor junior developers and provide technical guidance to improve development quality, consistency, and platform knowledge.
• Identify opportunities to improve operational efficiency through automation, AI-enabled capabilities, reusable components, and continuous process improvement.
• Develop and maintain technical documentation, development standards, and deployment procedures.

Kenntnisse

Apex

LWC

Salesforce Flow

SOQL/SOSL

Platform Events

REST APIs

SDLC

Agile/Scrum

Integrations

Troubleshooting

Communication

Ausbildung

Bachelor's degree in Computer Science or related field

Tools

Git

Azure DevOps

CI/CD

Jira

Confluence

Jobbeschreibung

UKG is seeking a Senior Salesforce Software Developer to administer, configure, develop, test, and support Salesforce Service Cloud and integrated CX applications. You will collaborate with analysts, product owners, architects, QA, and stakeholders to deliver scalable, high-quality solutions that improve business processes and customer experience.

The ideal candidate combines strong Salesforce development skills with platform administration expertise and participates in the SDLC from