Senior Salesforce Developer for CX Ops & Integrations

UKG; United States; On-site; USD 102,000 - 147,000; Full time

Job summary

UKG is seeking an experienced Senior Salesforce Software Developer to administer, configure, develop, test, and support Salesforce Service Cloud and related enterprise applications supporting Customer Experience operations.

The role collaborates with analysts, administrators, product owners, QA, and architects to deliver scalable, high-quality solutions that improve business processes, operational efficiency, and customer experience.

Qualifications

• 4+ years Salesforce app development, 2+ years in Salesforce Service Cloud or related experience.
• Experience developing solutions using Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL/SOSL, Platform Events, and REST APIs.
• Demonstrated experience supporting the full Software Development Life Cycle (SDLC) within Agile/Scrum environments.
• Experience developing and supporting integrations between Salesforce and enterprise applications.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to independently resolve complex technical issues.
• Excellent communication and collaboration skills with experience working across business and technical teams.

Responsibilities

• Design, develop, configure, test, deploy, and support Salesforce Service Cloud and integrated enterprise applications supporting Customer Experience operations.
• Lead the technical implementation of complex Salesforce enhancements, balancing declarative configuration with custom development using Apex, Lightning Web Components (LWC), Flows, and APIs.
• Collaborate with Business Systems Analysts, Product Owners, Architects, QA, and business stakeholders to translate business requirements into scalable technical solutions.
• Provide technical leadership during solution design, code reviews, and development planning, ensuring adherence to Salesforce best practices, security standards, and architectural guidelines.
• Develop and support integrations between Salesforce and enterprise applications using REST APIs, middleware, and event-driven technologies.
• Design, execute, and support unit, integration, regression, and User Acceptance Testing (UAT), ensuring high-quality, reliable releases.
• Analyze and resolve complex production issues, perform root cause analysis, and implement sustainable corrective actions.
• Participate in Agile delivery processes including backlog refinement, sprint planning, estimation, code reviews, release management, and production deployments.
• Mentor junior developers and provide technical guidance to improve development quality, consistency, and platform knowledge.
• Identify opportunities to improve operational efficiency through automation, AI-enabled capabilities, reusable components, and continuous process improvement.
• Develop and maintain technical documentation, development standards, and deployment procedures.

Skills

Apex

Lightning Web Components

Salesforce Flow

SOQL/SOSL

REST APIs

SDLC / Agile

Problem solving

Communication

Education

Bachelor's degree in CS/IS/Engineering or equivalent

Tools

Git

Azure DevOps

CI/CD pipelines

Jira

Confluence

Job description

UKG is seeking an experienced Senior Salesforce Software Developer to administer, configure, develop, test, and support Salesforce Service Cloud and related enterprise applications supporting Customer Experience operations.

The role collaborates with analysts, administrators, product owners, QA, and architects to deliver scalable, high-quality solutions that improve business processes, operational efficiency, and customer experience.