Senior Salesforce Field Service Architect — Flexible Work

Alithya; Oregon; Híbrido; USD 130.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work options

Unlimited vacation plan

Virtual healthcare

Descripción de la vacante

Alithya is seeking a Salesforce Senior Solutions Architect - Field Service to design and guide field service implementations for clients. You will lead discovery, architect end-to-end Field Service solutions, and drive deployments from discovery through launch and adoption.

You will partner with clients and delivery teams to translate business needs into scalable designs, work closely with stakeholders, and ensure secure, high-performing platforms with mobile capabilities and offline support.

Formación

• 5+ years of consulting experience implementing Salesforce Field Service for clients with complex service operations
• Experience leading multiple full lifecycle implementations from discovery to support
• Hands-on Salesforce platform experience including configuration, data modeling, security, automation, reporting, scalability and performance
• Experience with Salesforce mobile solutions, offline use cases, and technician adoption
• Experience with complex scheduling, optimization, SLAs or high-volume dispatch
• Experience with Agile delivery methodologies and distributed development teams

Responsabilidades

• Lead discovery sessions to understand service processes, pain points, priorities, dependencies, risks, and success measures
• Design end-to-end Salesforce Field Service solutions including service territories, work order management, scheduling and optimization, inventory and asset management, dispatcher UX, and offline technician mobile experience
• Translate business requirements into solution designs, process flows and implementation plans
• Develop user stories, acceptance criteria and prioritized delivery backlogs for delivery teams
• Advise clients on configuration and customization choices balancing immediate needs with long-term maintainability
• Guide integrations between Salesforce Field Service and systems such as CRM, ERP, inventory,billing and customer service platforms
• Provide architectural guidance on security and visibility, data migration, reporting and platform performance
• Perform declarative Salesforce configuration using platform tools, reports, dashboards and automation
• Support UAT test scenarios, scripts, issue triage and business sign-off
• Support deployment, change management, user training and post-launch improvements

Conocimientos

Salesforce Field Service

Consulting experience

End-to-end implementations

Agile delivery

Cross-functional collaboration

Security and performance

Herramientas

Salesforce Platform

Descripción del empleo

Alithya is seeking a Salesforce Senior Solutions Architect - Field Service to design and guide field service implementations for clients. You will lead discovery, architect end-to-end Field Service solutions, and drive deployments from discovery through launch and adoption.

You will partner with clients and delivery teams to translate business needs into scalable designs, work closely with stakeholders, and ensure secure, high-performing platforms with mobile capabilities and offline support.